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    Customer Service Advisor - Mansfield, United Kingdom - TurnerFox Recruitment

    TurnerFox Recruitment
    TurnerFox Recruitment Mansfield, United Kingdom

    2 weeks ago

    Default job background
    Temporary
    Description
    Customer Service Advisor
    • Temporary Project Start date 30th April for 8 weeks Mon
    • Fri 8:30am 5pm MansfieldThis is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks.
    Handling inbound complaint calls and signposting only.

    NO SALESThe of role Customer Service Advisor will involve:

    Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures requiredProviding information to customer regarding the escalation processArranging call backs for customers as and when required Logging details of the call on the system and updating information accuratelyWe are looking for candidates with:Customer service / call centre experienceEmpathy and experience of dealing with complaints or handling upset customersExcellent communication skills both written and verbal on all levelsThe ability to work on a temporary basis for the whole length of the assignmentComputer literacy and the ability to quickly pick up new systemsInterested?? Call TurnerFox Recruitment on (phone number removed) or email your CV todayUnfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants.

    If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

    Thank you for applying with us. TurnerFox Recruitment TeamKey words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
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