Jobs

    Application Specialist - Ruddington, United Kingdom - MHR

    MHR
    MHR Ruddington, United Kingdom

    1 week ago

    Default job background
    contract Technology / Internet
    Description

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

    Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

    Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

    Looking for the place where you can belong? Join MHR and help us shape the world of work.

    As a Application Specialist, you'll will be part of our Service Desk team in Managed Services department playing a vital role of ensuring our customers receive exceptional support and assistance with our products and services.

    You'll be responsible for providing first-level support, triaging cases, investigating issues, and collaborating with various teams to resolve customer queries efficiently.

    We are seeking out for someone who is driven and is looking to use their customer service experience to contribute to our MHR, customer satisfaction and retention efforts.

    Responsibilities:

    • Promote a Positive Image: Uphold MHR's reputation by consistently delivering exceptional customer service and maintaining a positive attitude in all interactions.
    • First-Level Support: This will involve a lot of problem solving you will also provide prompt and effective first-level support to customers, addressing enquiries, troubleshooting issues, and escalating complex cases when necessary.
    • Triage and Categorisation: Assess incoming cases, prioritize based on urgency and problem type, and categorise them accurately for efficient resolution.
    • Case Investigation and Resolution: Utilise various resources including Salesforce, knowledge articles, MHR Test Systems, and customer system reviews to investigate and resolve issues promptly.
    • Defect Replication and Coordination: Replicate software defects, coordinate fixes with relevant teams, and ensure timely resolution to minimise customer impact.
    • Escalation and Transfer: Escalate cases to second-level support as needed and transfer cases to other MHR departments for extensive guidance or configuration changes.
    • Communication and Updates: Keep customers informed about case progress and resolution via telephone and Salesforce updates, ensuring transparency and maintaining customer satisfaction.
    • Knowledge Management: Contribute to the creation and modification of knowledge articles to facilitate self-service and enhance support efficiency.
    • Customer Relationship Management: Maintain accurate customer contacts and interactions within Salesforce for effective tracking and follow-up.
    • Continuous Development: Actively participate in internal training programs and utilise available resources to continuously enhance skills and knowledge.

    Key Skills:

    • Have an ability to communicate with customers.
    • Excellent telephone manner.
    • Excellent problem-solving skills.
    • An ability to adapt to changing priorities.
    • Organisational skills.
    • Quick learner who is motivated to pick up new knowledge
    • Payroll or HR knowledge (Desirable)
    • Support centre experience (Desirable)

    Benefits to support you personally and professionally

    Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

    • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
    • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
    • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
    • Monthly employee recognition program and departmental awards
    • Referral bonus scheme of up to £2,000
    • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
    • On-site subsidised restaurants offering a variety of fresh meals daily
    • Opt-in benefits schemes such as private medical insurance and dental coverage

    We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

  • MHR

    Application Specialist

    1 week ago

    MHR Ruddington, United Kingdom

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. · Software never stays the same a ...

  • MHR

    Senior Payroll Application Specialist

    3 weeks ago

    MHR Ruddington, United Kingdom

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. · Software never stays the same a ...

  • MHR

    Senior HR Application Specialist

    3 weeks ago

    MHR Ruddington, United Kingdom

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. · Software never stays the same a ...

  • Experian

    Senior Third Party Security Assessor

    3 weeks ago

    Experian Ruddington, United Kingdom

    Company Description · **Who are Experian?** · We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and ...

  • Teaching Personnel

    SEN Teacher

    2 weeks ago

    Teaching Personnel Ruddington, United Kingdom Full time

    Job Opportunity: SEN Class Teacher · Location: Ruddington, Nottinghamshire · Salary: £28,000 - £35,990 · Contract: Full Time, Term Time Only · Benefits: Company Pension, Life Assurance, Employee Discount Scheme · About the Role: Join an expanding independent specialist provision ...

  • Polaris Community

    SEN Class Teacher

    1 week ago

    Polaris Community Ruddington, United Kingdom

    SEN Class Teacher · Basic Salary: £28,000 - £35,990 · Contract: Full Time, Term time only · Benefits: Company Pension, Life Assurance, Employee Discount Scheme · Location: Ruddington, Nottinghamshire · About our School · Easthorpe School is an independent specialist provision se ...

  • Polaris Community

    SEN Teaching Assistant

    2 weeks ago

    Polaris Community Ruddington, United Kingdom Full time

    SEN TEACHING ASSISTANTBasic Salary: Up to £22,160.57 · Contract: Full Time - Term time only · Benefits: Company Pension, Life Assurance, Employee Discount Scheme · Location: Ruddington, Nottinghamshire · Start date: September 2024 · About our School · Easthorpe School is an ind ...

  • Polaris Community

    One-to-One Teaching Assistant

    5 days ago

    Polaris Community Ruddington, United Kingdom Full time

    Contract: Fixed Term (1 year) Full-Time Term Time Only · Basic Salary: £19, £22,160.57 · Benefits: Company Pension, Life Assurance, Employee Discount Scheme · Location: Ruddington, Notts · About our School · Easthorpe School is an independent specialist provision serving children ...

  • Monarch Education

    Specialist Teaching Assistant

    1 week ago

    Monarch Education Ruddington, United Kingdom

    Monarch Education is looking for a compassionate and dynamic SEN Teaching Assistant to work at a friendly and welcoming special needs school in the Cotgrave area. This is a large school that caters for children with a wide variety of needs including Autism. · Apply fast, check th ...

  • Frontier Agriculture

    Production Operative

    1 week ago

    Frontier Agriculture Ruddington, United Kingdom Permanent

    We are looking for a Production Operative to join the Frontier team, based at Ruddington on a full-time permanent basis. · You will assist in the safe and efficient production, storage and dispatch of our products whilst carrying out the necessary quality checks and ensuring our ...

  • Frontier Agriculture

    Trainee Farm Trader

    1 week ago

    Frontier Agriculture Ruddington, United Kingdom Permanent

    We are looking for a Trainee Farm Trader to join the Frontier Agriculture commercial team, based in Ruddington, Nottinghamshire. · The purpose of the role will be to promote, manage and develop Frontier's services within an assigned sales area and to achieve agreed targets for bo ...

  • Polaris Community

    SEN Teaching Assistant

    1 week ago

    Polaris Community Ruddington, United Kingdom

    SEN TEACHING ASSISTANT · Basic Salary: £19, £22,160.57 · Contract: Full Time - Term time only · Benefits: Company Pension, Life Assurance, Employee Discount Scheme · Location: Ruddington, Nottinghamshire · Start date: September 2024 · About our School · Easthorpe School is an i ...

  • Cherubs Nurseries

    Level 3 Early Years Educator

    2 days ago

    Cherubs Nurseries Ruddington, Nottinghamshire, United Kingdom £11.50

    *Qualified Level 3 Early Year's Educator* · Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. · As a Qualified Level 3 Early Years Educator, you will apply your in-depth knowledge and early year's experience ...

  • Frontier Agriculture

    Agricultural Sales Executive

    5 days ago

    Frontier Agriculture Ruddington, NG NG, United Kingdom

    We are looking for an Agricultural Sales Executive to join the Frontier Agriculture commercial team, based in Ruddington, Nottinghamshire. · The purpose of the role will be to promote, manage and develop Frontier's services within an assigned sales area and to achieve agreed tar ...

  • MHR

    Dynamics CRM Specialist

    3 weeks ago

    MHR Ruddington, Nottinghamshire, United Kingdom

    Software never stays the same and neither do we. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. · Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration ...