Jobs

    Manager, Compensation - Manchester, United Kingdom - GradBay

    GradBay
    GradBay Manchester, United Kingdom

    3 weeks ago

    GradBay background
    Description
    Our client is a dynamic and rapidly growing legal practice located in the heart of Manchester.

    Their firm is dedicated to providing exceptional legal services across a range of practice areas, including commercial law, family law, employment law, and personal injury claims.


    Position Overview:
    They are currently seeking a skilled and dedicated Complaints Handler to join our team. The successful candidate will be responsible for managing and resolving complaints from clients in a timely and efficient manner.

    This role requires excellent communication skills, a strong attention to detail, and the ability to effectively navigate complex legal issues.

    Act as the primary point of contact for clients who have concerns or complaints.
    Conduct thorough investigations into client complaints, gathering relevant information and evidence.
    Provide clear and concise responses to client complaints, ensuring that all communication is professional and empathetic.
    Keep accurate records of all complaints and their resolutions, adhering to data protection regulations.
    Identify opportunities for process improvements to prevent future complaints and enhance the client experience.

    Previous experience in a similar role within a legal environment is highly desirable.
    Proficiency in Microsoft Office applications and case management systems.
    Competitive salary based on experience.
    Opportunities for career development and progression within a growing firm.
    Access to training and professional development programs.
    Pension scheme and other employee benefits.


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