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    Customer Service Administrator - London, United Kingdom - Speciality Drinks Ltd

    Speciality Drinks Ltd
    Speciality Drinks Ltd London, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description

    About Whisky.Auction

    Whisky.Auction is a leading online platform for buying and selling whisky, fine spirits, miniatures and memorabilia. We work with an amazing array of old and rare bottles of whisky, fine spirits and wines, and cultivate relationships with our customers around the world. Every team member displays knowledge and enthusiasm for the products we're selling, a passion for excellence, creativity and excellent customer service. Whisky.Auction is one of four group companies making up the Speciality Drinks Group, and has been part of the Pernod Ricard Group since November 2021. We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits across the globe. We love what we do and we would love you to come and join us.

    The opportunity

    Due to an internal promotion, we are seeking a new Customer Service expert to join the team. The purpose of this role is to provide a great customer experience for all Whisky.Auction customers at all times. The Customer Service Administrator is the first point of contact for our customers through both our external phone line and email, ensuring a seamless experience for our customers from start to finish. You will work closely with the small, tight-knit Whisky.Auction team (in particular the Auction Manager and Logistics Administrator), as well as key contacts in our Warehouse and Delivery teams. The role is based at our head office in Park Royal, so you must be able to commute to this location.

    Your day-to-day responsibilities will include:

    • Confirming all details regarding order collections and drop-offs with customer (including estimated delivery times and dates, and any specific requirements such as collection notes when required)
    • Meet and greet customers when collecting items for auction
    • Carefully delivering items to customers at the trade desk/car park
    • Communicating with all customers in a professional manner, escalating issues when required
    • Ensuring records of collection/drop-off requests are inputted and maintained accurately
    • Ensure delivery details match up with the orders
    • Answering phone calls in a professional manner

    Your blend of talent

    Our ideal candidate is someone detail-oriented with excellent organisational skills. You will be someone who is able to maintain accurate records and who thrives in an environment where there are lots of moving parts. You will also have:

    • Experience in a customer-focused, professional environment
    • Excellent verbal and written communication skills to build good rapport with customers
    • Good numeracy skills
    • IT skills; Microsoft Office Suite; Word, Excel, Outlook
    • The ability to multi-task in order to meet the required deadlines
    • A team-focused approach; the ability to build relationships with and provide support to other team members

    Desirable

    • Premium Spirits knowledge
    • Wine & Spirits Education Trust (WSET) qualifications
    • Experience of selling luxury or specialist products

    Applications are to be received by 10 May, however we reserve the right to close the advertisement sooner.

    We offer great Healthcare benefits, company pension, staff discounts and 25 days holiday (plus Bank Holidays) to give you some down time.

    We're committed to diversity and inclusion.

    We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves.

    We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

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