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Support Analyst
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ea Change Leeds, United Kingdom £185Job Description Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · Provide critical IT support for a lea ...
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Technology Support Analyst
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ea Change leeds, west yorkshire, United KingdomBilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: Leeds or Edinburgh · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · Provide critical IT suppo ...
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Technology Support Analyst
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Searchability Leeds, United Kingdom contractTechnology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month contact, with p ...
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Technology Support Analyst
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Technology Support Analyst
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ea Change Leeds, United Kingdom £185Job Description Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: Leeds or Edinburgh · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · ...
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2nd Line Support Analyst
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Technology Support Analyst
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Klickstarters leeds, west yorkshire, United KingdomJob DescriptionTechnology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month ...
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Technology Support Analyst
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ea Change Leeds, United KingdomBilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: · Leeds · or · Edinburgh · Contract Type: · Contract (permanent afterwards) · Day rate: · £185 per day · Join one of the UK's biggest retail & commercial banksnProvide critical ...
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2nd Line support Analyst
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2nd Line Support Analyst
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Application Support Analyst
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Technology Support Analyst
1 week ago
Klickstarters Leeds, United KingdomTechnology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month contact, w ...
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Technology Support Analyst
1 week ago
Klickstarters Leeds, United KingdomTechnology Support Analyst · Find out if this opportunity is a good fit by reading all of the information that follows below. · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join ou ...
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Application Support Analyst
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Avencia Consulting Services Ltd Leeds, United KingdomJob Description · Are you looking to develop your career within Application Support? · What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seiz ...
German Speaking Support Analyst - Leeds, United Kingdom - Pontoon
Description
Technology Support Analyst (German Speaking)6 Month Contract (View to become permanent)Leeds Or EdinburghJob detailsWe are an equal opportunities employer and believe in a diverse workforce offering flexible working where possible.
The selection criteria below will be used as part of the evaluation process:
Evidence of dealing with critical issues/complaints in a fair and objective manner.
Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem-solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics.Evidence of working in a high stress environment with minimal direction and prioritising technology accordinglyA very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.
Demonstrate ability to coach and support colleagues. Be able to communicate ideas and information, ensuring that the message is understood.Ability to use a variety of media and tailor an approach or personal style to match the needs of the situation and audience.
Is focused on results and delivery and demonstrates an understanding of the impact of decisions on outcomes.Strives to consistently meet and exceed quality standardsEvidence of sophisticated diagnostic, analysis skills and an ability to analyse technical information from various sourceEfficient in planning own work, balancing priorities and ensuring alignment to standards and cost constraintsEvidence of taking ownership for own development plan and drive progression.
Key AccountabilitiesA very good understanding of Exec & International IT Support Service processes and procedures.Must be fully aware of Key Performance Indicators and focus upon their attainment.
Familiarity with project standards and processes would be preferential.
Shown ability to provide specialist technical input for Service Support related issues caused by associated products, processes and people.
Understand business problems, critically evaluating of business ideas from a customer and a commercial point of view.
Identifying underlying business needs to be addressed and challenge existing practices.
Validated systematic and analytical approach to problem solving with the ability to implement effective business solutions.
Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful.
Good written, verbal skills and ability to communicate technical information in simple terms to Directors, GEC Board members, their support teams and German speaking colleagues appropriately.
To act as a buddy for colleagues, providing mentor and support as required.Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS.Familiarity with both the end to end Exec & International request/incident process and Exec incident processes is key with Telephony Support.
If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time