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    Part-time Complaints Handler - London, United Kingdom - Office Angels

    Office Angels
    Office Angels London, United Kingdom

    2 weeks ago

    Office Angels background
    Part time
    Description
    Customer Service - Customer Service Advisor
    Part-Time Complaints Handler - Southwark, London

    Job Title :
    Part-Time Complaints Handler

    Are you passionate about providing excellent customer service and resolving issues? Our client, a leading organisation in the Insurance industries, is currently seeking a Part-Time Complaints Handler to join their dynamic team in Southwark, London.


    Position :
    Part-Time Complaints Handler

    Contract Type :
    Permanent
    Monday - Wednesday (hybrid - one day in the office)

    As a Part-Time Complaints Handler, you will be responsible for effectively managing complaints in accordance with both FCA and insurer guidelines.

    Your main focus will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards.
    Conduct thorough investigations of complaints, ensuring compliance with company policies, regulatory guidelines, and insurer requirements.
    Engage with complainants professionally via telephone and written correspondence, providing timely updates and managing expectations.
    Calculate redress and compensation in compliance with regulatory and FOS guidelines.
    Generate monthly reports on complaints for compliance purposes.
    Keep the insurers' complaints system up to date.
    Attend and contribute at meetings to provide updates to senior managers.
    Liaise with Claims handlers to resolve complaints related to Claims, when necessary.
    Regulated complaint handling experience.
    ~ Demonstrable experience in managing complaints from receipt to resolution.
    ~ Proficient in the use of Microsoft Office Suite.
    ~ Hybrid working - 1 day in the office
    ~25 days holiday (pro-rata)
    ~ Up to 8% pension contribution
    ~ Interest-free season ticket loan
    ~ Employee assistance programme
    ~ Life insurance cover

    If you are a proactive and customer-driven individual with a passion for resolving complaints, we would love to hear from you.

    Join our client's team as a Part-Time Complaints Handler and make a positive impact in the industry.

    Don't miss out on this exciting opportunity to join a reputable organisation that values its employees and offers excellent career development prospects.

    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

    Office Angels UK is an Equal Opportunities Employer.
    By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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