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Sutton Coldfield

    Housing Admin Assistant - Sutton, United Kingdom - Eden Brown

    Eden Brown
    Eden Brown Sutton, United Kingdom

    3 weeks ago

    Default job background
    Temporary
    Description

    Do you have have good telephone and admin skills? Are you in search of a temporary yet fulfilling role? Look no further We're thrilled to offer an exciting position for our client based in Sutton who are looking to appoint a Housing Admin Assistant for the 3 months ongoing, at the rate of £18.62 per hour umbrellaJob responsibilitiesBe the first point of contact for customers making requests or enquiries through a variety of channelsDemonstrate commitment to H.O.M.E values, setting the standard for the rest of the organisationAdhere to the policy and processPresent an empathic approach to supporting customersHave a good understanding of the needs of customersHave a focus on delivering a suitable outcome for customer enquiries with rapid resolutions and service escalationsProvide suitable signposting where requiredTake responsibility for ensuring that all enquiries are resolved with follow up activities being tracked and customers informed of progressBe part of the ongoing development of the customer related processes and deliver in line with the agreed processesBe a service matter expert in at least one area and provide support to all colleagues through transferring knowledgeParticipate in the induction of all new starters by providing overview of Customer ExperienceChampion new initiatives and user testing for the organisationLead or exercise behaviours that promote equality diversity and inclusionConduct signup for new and existing tenantsInterview residents face to face on behalf of other teams to capture information.

    Provide reception cover when required.

    This is a soley office based role with no hybrid workingShould your skills match the above please send through your updated CV.Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

    Eden Brown Ltd is acting as an Employment Business in relation to this vacancy
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