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Hemel Hempstead

    Senior Administrator - Hemel Hempstead, United Kingdom - Everest House Surgery

    Everest House Surgery
    Everest House Surgery Hemel Hempstead, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking to recruit two dynamic part-time Senior Administrators who will assist us in providing an efficient and effective service for all our patients. The successful candidates will have excellent customer service and communication skills, together with the ability to supervise the reception and administrative team, under the guidance of the Operations Manager. They must be passionate, with a willingness to mentor team members, be able to problem solve in a fast paced environment, and possess excellent IT skills. Previous General Practice experience is preferred.

    Main duties of the job

    JOB TITLE: Senior Administrator

    RESPONSIBLE TO: Operations Manager / Practice Manager

    HOURS: 30 per week x 2 posts. This is a job share role that will cover both am and pm shifts.

    JOB SUMMARY:

    To provide an excellent reception and administrative service to patients and the wider primary care team under the guidance and direction of the Operations Manager. You will have specific administrative responsibilities, be expected to support and supervise the reception and administrative team, and cover reception and administrative tasks as needed. Flexibility to cover planned and unplanned absences is also required.

    About us

    We are a 6-Partner practice based in Adeyfield, Hemel Hempstead. The Partners are supported by a clinical team including practice nurses, HCAs, a Paramedic and Clinical Pharmacists, together with reception and administrative staff, who together, provide our patients with excellent healthcare.

    Job description

    Job responsibilities

    MAIN DUTIES:

  • Supervise the reception and administrative team
  • First point of contact for all reception and administrative staff
  • Training new reception and administrative staff
  • Audit reception and administrative tasks for accuracy
  • Organise staff emergency absences and cover
  • Cover reception duties as needed
  • Reception Staff Rota Weekly
  • Recording holidays (Reception and Administrative staff)
  • Other administrative duties as required and agreed with the Operations Manager and Practice Manager
  • To ensure the Practices ongoing compliance with the CQCs (Care Quality Commission) essential standards of quality and safety.

    To take an active part in the appraisal process.

    To comply with all relevant Health and Safety regulations and assist the Practice in the implementation of its own Health and Safety Policy.

    To comply with and actively promote the Practices Equality and Diversity Policy.

    To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource efficient way.

    Person Specification

    Qualifications

    Essential

  • Good standard of general education
  • GCSE English C or above
  • GCSE Mathematics C or above
  • Desirable

  • IT qualification
  • Clinical audit skills qualification
  • Experience

    Essential

  • Experience of working in a Customer Service setting, preferably within a General Practice.
  • Proven supervisory skills.
  • Desirable

  • Experience of using clinical software.
  • Experience of training staff.


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