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    Desktop Technician - London, United Kingdom - iXceed Solutions

    iXceed Solutions
    iXceed Solutions London, United Kingdom

    3 weeks ago

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    Description
    Role - Desktop Support EngineerLocation - London, UK (Onsite)

    Role Type - Contract (Inside IR35) Job Description -Required Skills / Experience:
    Strong experience with Windows 11 deployment, configuration, and troubleshooting.
    Strong experience with SCCM/MECM and Group Policy.

    Understanding of Windows Hello for Business deployment and configurationKey Responsibilities:
    Providing site support to assigned offices, working with business stakeholders to proactively improve IT systems and support. Contribute to projects as required relating to new technologies or office requirements.
    Service desk escalation point for assigned offices.

    Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.

    Actively contribute to problem management and knowledge transfer.

    Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.

    Liaise with and update users on the progress and resolution of their issues.

    Update systems and documentation with new information to enable the Service Desk 1st/2nd line Teams to be more efficient and resolve incidents quickly.

    Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.


    What we are looking for:


    A clear, concise, and friendly telephone/deskside manner is critical, as well as the ability to prepare written material that is understandable, and well-structured.

    Minimum of 5 years' experience working in an IT support role.
    Experience working in a 2nd line IT Support line position.
    Experience working with Windows 10 /11 in a corporate environment.
    Experience with PC Imaging software. Windows Deployment Server / Microsoft deployment toolkit would be of particular benefit.
    Experience using Apple iPhone /iPad products.
    An ITIL certification.
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