- Achieve and wherever possible exceed sales budgets for the shop/shops being covered, and proactively address any shortfall in sales with support from the Retail Support and Development Lead and Retail Development Manager (RDM).
- Support the shops in delivering the Gift Aid process effectively and efficiently.
- Ensure all aspects of pricing structures, sales and refund processes are adhered to.
- Adhere to stock management procedures.
- Ensure that the stock sorting areas in shops being covered are organised efficiently and safely at all times.
- Accept, sort, price and display stock in accordance with our guidelines, acknowledging receipt and arranging deliveries and collection where necessary.
- Actively support any income generation, fundraising or marketing promotions as directed by the RDM.
- Work with the Marketing and Communications Team as directed by the RDM to raise awareness of the shop and Springhill's retail network.
- Ensure compliance with all relevant legislation and Hospice policies and procedures.
- Ensure that the Retail Operations Guidelines are being followed in the shops.
- Ensure Springhill shop premises and equipment are maintained and secure reporting any concerns to the RDM.
- Team management and customer service
- Proactively drive excellent customer service in the shops being covered.
- Support the recruitment induction and retention of volunteers, providing training, support and management to volunteers.
- Ensure all retail reporting and administration is completed within Hospice and retail guidelines and timescales.
- Be willing to undertake training as part of your professional development to meet the demands of the role.
- Participate in Hospice education/training programmes including mandatory training.
- To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.
- To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.
- For more information, an informal discussion or to arrange a visit, please contact Honora Crisp, Retail Development Manager on or Honora
- Via post to Julie Perry, Corporate Services Manager, Springhill Hospice, Broad Lane, Rochdale OL16 4PZ.
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Store Support Manager - Rochdale, Greater Manchester, United Kingdom - Springhill Hospice
Description
Are you passionate about retail and want to make a real difference in your local community? We have a great opportunity for you to join our small and friendly team as Shop Support Manager.
We need to keep our shops open, if they're not open, they're not generating the vital income the Hospice needs to provide specialist care we provide to families.
Our Shop Support Manager will assist the role of our Retail Development Manager by providing management support for sickness, holidays and vacancies across our shops, you will help to ensure we never lose a sale or a donation.
Your experience will mean you can hit the ground running and build good relationships across our shops, building excellent relationships within our retail team to ensure they meet targets, maintain high standards and deliver excellent customer service.
Competitive salary. Springhill pension scheme, employee contribution 6% and 14 % contribution from the Hospice. Options for existing NHS members to stay in the NHS pension scheme~25 days holiday plus 10 bank holidays (pro rota for part time)
~ Sick pay scheme
~ Family friendly polices and flexible working opportunities
~ Training and development
~ Free parking (main Hospice site and Craven office)
~ Access to Blue Light Card discounts and benefits
Provide support to all of our shops across the borough.
Stepping in to provide holiday and sickness cover as well as day to day support you will help the shop team of staff and volunteers to achieve sales and Gift Aid targets and maintain excellent merchandising standards whichever shop you are in.
You will help to deliver first-class customer service, while also complying with Hospice policies and procedures and security, health and safety standards.
You will adapt to provide effective leadership to volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.
Sales and stock generationSalary:
£23,121 - £24,431 per annum pro rata (Band 3, pts 7-11)
Download and complete the application form, equal opportunities form and ex-offenders forms and return it:
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Successfully Supports Students!