Jobs

    Managerial Collections Agent - London, United Kingdom - 808 Group

    808 Group
    808 Group London, United Kingdom

    1 week ago

    Default job background
    permanent Accounting / Finance
    Description

    Job Title: Managerial Collections Agent

    Location: North London (Golders Green)

    Type of work: Hybrid, once probation period competed. (3 days in the office, 2 days remote)

    About the client:

    They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers. They pride themselves on their commitment to excellence, integrity, and customer satisfaction. As a trusted partner in the industry, they are dedicated to providing tailored financial products and exceptional service to their clients and introducers.

    The client represents a diverse workforce that is committed to ESG.

    Position Overview:

    We are seeking a highly experienced Senior Collections Agent with a consumer credit background, to join a dynamic team in London. The ideal candidate will have a strong background in collections within a regulated environment, preferably in the asset finance industry. This individual will play a pivotal role in managing delinquent accounts, implementing effective collection strategies, and maintaining compliance with regulatory standards.

    Key Responsibilities:

    Collections Management: Utilise advanced collections techniques to efficiently manage a portfolio of delinquent accounts.

    Asset Finance Expertise: Ideally you would come from a background of Asset Finance, you would leverage comprehensive knowledge picked up over your years working in this area.

    Timely execution of formal arrears notices.

    Negotiation & Resolution: Engage with customers to negotiate repayment arrangements, resolve disputes, and address any inquiries or concerns.

    Reporting & Analysis: Prepare detailed reports on collection activities, trends, and performance metrics to inform decision-making and drive continuous improvement.

    Cross-functional Collaboration: Collaborate closely with internal stakeholders, including underwriting, risk management, finance and sales to mitigate credit risk and enhance collection strategies.

    Customer Service Excellence: Provide exceptional service to customers, demonstrating empathy, professionalism, and a commitment to fostering positive relationships.

    Experience:

    You must have a minimum of 3 year's experience in collections, with a proven track record of success in a regulated environment.

    Previous experience in the asset finance industry strongly preferred.

    Comprehensive understanding of CONC and relevant regulations and compliance requirements, specifically within the UK financial services sector.

    Excellent negotiation, communication, administration and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.

    Strong analytical capabilities, with proficiency in data analysis and reporting tools.

    Self-motivated and results-oriented, with a proactive approach to problem-solving, decision-making and taking responsibility for specific tasks.

    Why join:

    Professional Growth: Opportunity to advance your career in a fast-paced and dynamic industry, with ongoing training and development opportunities.

    Collaborative and Diverse Culture: Join a supportive team environment where your contributions are valued and recognized.

    Work-Life Balance: Enjoy the flexibility of a hybrid work model, with a healthy balance between in-office collaboration and remote work.

    Annual allowance for training and development

    If you are a seasoned collections professional with a passion for excellence and a commitment to compliance, we invite you to apply for this exciting opportunity to join this brilliant business.

    Package:

    £65k - £75k per annum with bonus scheme plus up to 7.5% annualised bonus Competitive pension contributions Competitive Holiday Entitlement

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