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    Implementation Coordinator - Watford, Hertfordshire, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing Watford, Hertfordshire, United Kingdom

    3 weeks ago

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    Description

    A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford.

    37.5 hours M-F salary 27-28k
    Hybrid role office and Home 3/2

    This role, the "Account Coordinator" will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

    The Account Coordinator will manage activities through to completion and communicate back to the client.

    Act as liaison between the client and our internal teams They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.

    The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.


    Key Areas of Responsibility:

    Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, and handling transactional sales opportunities.

    Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.

    Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.

    Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products.
    Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process
    Coordinate each department to deliver and exceed the requirement of the customer.
    Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
    Align with Sales team on customer expectations, growth, and retention strategies.

    An emphasis on driving a positive experience with both new and current equipment and assisting Sales identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.

    Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation.


    Qualifications/ Experience:

    Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation.

    Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients.

    Excellent communication skills both verbal & written

    Fluency, at business level, both oral and written, in English and German is a requirement; any other European language is a definite advantage.

    Ability to present, communicate and leverage ideas to internal and external clients.
    Forward thinking and open to new processes/process improvements.
    Influence and change processes and procedures.
    Ability to work on own initiative and as part of a team (team spirit).
    Pro-active and flexible attitude.
    Advanced organizational skills and attention to detail.
    Time management and multitasking skills to handle multiple client requests at once.
    Ability to work under pressure and to tight deadlines.
    Ability to prioritise workload and manage time effectively.
    SAP, Salesforce, and MS Office experience preferred.
    #J-18808-Ljbffr
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