- To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominantly call advice.
- Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries, etc.
- Providing clients with supporting information/documentation to assist them in implementing the advice/solutions provided.
- Using your expert HR and employment law knowledge to develop a clear answer for the client.
- To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)
- Good employment law knowledge either through studies or working experience.
- CIPD qualification or equivalent experience in the workplace is desirable.
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service center.
- Ability to juggle multiple tasks, prioritizing your workload accordingly.
- An organized self-starter.
- Ability to work under pressure in a fast-moving performance-driven environment.
- Excellent communication skills.
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People Manager - Manchester, United Kingdom - The Portfolio Group
Description
Portfolio are proud to be exclusively representing our award-winning, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organization who have won awards as one of the 'Best Places to Work'.
The HR Advisor will also be responsible for:
In order to be considered for this opportunity it is essential that you have the following:
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