- Pre-Transplant Nurse managers
- Post-Transplant Nurse Manager
- Renal Consultants
- General Manager and Operational Manager
- Imaging and Diagnostic administrative staff
- Medical and Nursing teams at the London Transplant Centres
- Government Bodies (NHS Blood and Transplant- NHSBT; NHS England)
- To ensure patient confidentiality is maintained at all times in accordance with the Data Protection Act/Caldecott, acting in accordance with BSUH NHS Trust policies.
- To ensure patients needs in relation to interpreting services, and that interpreters are booked for appointments if necessary.
- To take telephone and personal queries from patient and relatives, giving them first line information on the Transplant waiting list, living donation and work-up
- Showing sensitivity to cultural issues when dealing with the general public/giving advice.
- Demonstrates emotional sensitivity and intelligence when discussing organ donation and transplantation.
- Forges and maintains strong links with regional transplant centres, understanding and working to complement their systems of work.
- Managing generic team email account ensuring queries are triaged and dealt with promptly, escalating to senior team members as appropriate.
- To provide support to the Transplant Team and Nurse Managers, deputising and acting as a support for information, advice and guidance on transplant work-up and accurate Waiting List maintenance.
- To deputise for the Pre-transplant Nurse managers in times of leave, particularly support of visiting surgeon clinics and liaising with consultants and transplant centres with regards to suspension and re-activation on the transplant list. To include liaising with consultants on situations that require temporary suspension from transplant list.
- To deputise/ attend meetings relevant to role and to feedback and discuss changes to policies, procedures and guidelines to other team members.
- Using specialist knowledge of administrative information systems and of multiple specialised clinical and non-clinical areas to provide advice and guidance to doctors, patients, parents/guardians, wards, renal secretaries and allied areas of the Trust on a daily basis regarding transplant work-up management.
- Using own knowledge and experience to suggest improvement to department existing processes and procedures.
- Taking ownership of the management of day to day administration, audit and information reporting within a busy transplant team. Reviewing current systems of work and suggesting and implementing improvements in ways of working.
- Responsible for all local induction, training and education of renal staff in the area of transplant expertise on a weekly basis.
- Responsible for tracking transplant work-up and waiting list, providing day to day first line administrative support and communications with the Transplant Centres.
- To monitor, interpret and apply national and BSUH NHS Trust-based policies relevant to the department.
- Using own judgement and initiative to resolve capacity and work-up delays directly with Renal Consultant escalating to Directorate Deputy Manager only when required.
- To answer patients inquiries promptly and politely (via telephone and in person) and where necessary refer to the Pre-Transplant Nurse Managers or Renal Consultants for advice/support.
- To ensure that patient case-notes: Are prepared and delivered to the health professional promptly for the attendance Are accurately recorded on PAS and on CV5 renal database Are returned to the Central / Renal Library or Transplant Centre at the end of patient episode Meet Trust standards for medical records Contain details of previous or recent tests as necessary Clinic outcomes recorded accurately
- To ensure the appropriate patient outcome is recorded on the Patient Administration System (PAS) for outpatient attendance, including telemedicine.
- To ensure that all telephone appointments are confirmed in writing and that patients receive the relevant documentation relating to their visit to hospital.
- To provide patient choice in agreeing appointments within national waiting times targets and subject to clinicians diagnosed urgency of individual cases.
- To build consistency in administrative processes to ensure patient centred care that is timely and smooth, taking into account the complexity of individual needs.
- To reschedule, amend or cancel appointments using BSUH NHS Trusts Patient Administration System and notifying all relevant parties.
- To use own initiative to reorganise procedure lists when unexpected changes arise resulting in changes to transplant list status or short notice to planned transplant surgery.
- To ensure that patient demographics are accurately captured and maintained on BSUH NHS Trusts Patient Administration System.
- To book and plan Independent Assessor reviews for live-related donation, documenting episode and outcome in the patient / donor record.
- To have knowledge of and to maintain procedures on patient confidentiality, Data Protection and Caldicott.
- To ascertain whether a transplant donor is an Overseas Visitor, and prepare documentation for the Home Office where appropriate to enable the necessary action to be taken.
- To create waiting list entries, TCIs and investigations using the Trust PAS system following the patients consultation or transplant protocol referral.
- Be able to communicate complex and occasionally sensitive data in a processed format to head of department for use with NHS Blood & Transplant data reporting
- To be responsible for the ordering and checking of stationary supplies
- To ensure all letters/faxes received from referrers are date stamped on arrival and tracked for accurate entries on transplant work-up and the live transplant waiting list, taking responsibility for ensuring appointments and investigations are requested and booked in a timely manner, identifying and dealing with delays appropriately
- Take a central role in capacity planning based on robust management of referrals, liaising with local and regional MDT members as appropriate.
- Forge strong links with diagnostic departments to help ensure investigations for donor/recipient work up are booked within agreed timeframes.
- Check clinical rooms, in readiness for visiting surgical clinics and support consultant in clinic delivery and follow-up.
- To escalate clinical information such as serious infections and emergency surgery as reasons for temporary suspension from the transplant waiting list.
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
- Ongoing need to participate in surveys or audits relating to own work
- Compassion
- Communication
- Teamwork
- Respect
- Professionalism
- Inclusion
- Patient First is our Trust-wide approach to improving the quality of care for patients and to build and embed a culture where staff can be confident that their views matter and will be heard.
- The aim is to empower all staff to lead change, raise issues, concerns, identify and implement areas for improvement within the workplace and find solutions collectively as part of a team.
- Staff will be equipped with skills to identify improvement opportunities and supported to see those through
- It encourages all staff to be innovative and drive forward quality improvement and positive changes in their areas.
- The philosophy behind this is centred on:
- Standardisation, system redesign and the improvement of patient pathways to eliminate error and waste and improve quality
- The patient being at the heart of every element of change
- Embedding cultural change across the organisation, where everyone is passionate about delivering exceptional quality every time and where better never stops.
- Continuous improvement of our services through small steps of change
- Constantly testing the patient pathway to see how we can develop
- Encouraging frontline staff to lead the redesign processes
- Equal voices for all
- Engagement of staff is a big factor in job performance.
- Good engagement leads to improved quality, mortality and safety measures Person Specification
- Educated to A Level/Vocational Qualification including Maths and English or equivalent experience
- Higher diploma or equivalent evidence of applied knowledge and skill
- Knowledge of data management and reporting.
- Knowledge of Trusts Patient Access Policy.
- Experience with data analysis.
- Experience constructing formal reports and projections for use at a Divisional Level.
- Experience of assisting outpatient clinics
- Evidence of having undertaken own development to improve understanding of equalities issues.
- Able to communicate complex and sensitive data across a variety of mediums.
- Able to make correct judgements of clinical priority in relation to time management
- Able to recognise when capacity issues arise and using own judgement to resolve and if required escalate. Using own Judgement to assess potential risks and implications for the department.
- Experience of doing patient physical observations or tests.
- Be able to make accurate predictions of repeat transplant work-up demand and schedule it alongside new referrals.
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Knowledge of Transplant waiting lists
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Transplant Clinical Administrator - Brighton, United Kingdom - University Hospitals Sussex NHS Foundation Trust (279)
Description
Job summary
We are a well-established Transplant Team looking for a highly motivated clinical administrator to cover maternity leave. The post will be a 12 month secondment. The successful applicant will help to co-ordinate and support our team to ensure the patient pathway for transplantation is smooth, efficient and timely. This is a great opportunity to take part in the continued development and improvement of the transplant patient experience.
This is an exciting and challenging role for the right person, who is committed, has excellent IT and organisational skills and really wants to make a difference to a health care team.
Main duties of the job
Responsible for ensuring that all renal patients referred for a kidney or kidney and pancreas transplant are booked and tracked for procedures correctly and within targeted waiting times, protocols and procedures set out by the relevant transplant centres, the government and commissioners. Monitors, activates and suspends patients on transplant waiting lists, and ensures robust system of managing transplant work-up.
To collect and report data, as required, supporting the delivery of accurate statistical reports by the Transplant Team. To assist doctors and nurses running various transplant clinics and to give patients and members of the public generic information on kidney transplant and donation.
Deputises in the absence of the transplant sisters, taking initiative to handle unexpected queries and escalate to senior team members as appropriate.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job descriptionJob responsibilities
Key Working Relationships
Internal:
External:
Main Duties and Responsibilities
Communication
Service Delivery and Improvement
People Management and Development
Patient Care Delivery
Learning and Development
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Mission and values
The mission of University Hospitals Sussex what we are striving to achieve is to provide:
excellent care every time
All our efforts to do this put the interests of our patients first and foremost, and are underpinned by our values:
These values were selected by our staff, patients and public when we were talking about the merger and the sort of organisation we want University Hospitals Sussex to be.
Our mission and values are extremely important to us and we expect everyone who works at University Hospitals Sussex in any capacity to share and uphold them.
Patient First
Professional Registration
Essential
Desirable
Experience / Qualifications
Essential
Desirable
Skills
Essential
Desirable
Equality, Diversity, and Inclusion
Essential
Specific Requirements
Essential
