Jobs
>
Bury St Edmunds

    Service Delivery Coordinator - Bury St Edmunds, United Kingdom - Hales Group Limited

    Hales Group Limited
    Hales Group Limited Bury St Edmunds, United Kingdom

    1 month ago

    Show more Collapse job
    Default job background
    Freelance
    Description
    Service Coordinator Haverhill (9 month Maternity Leave Cover)£25,284 per annumMonday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based) Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements. Key Duties and Responsibilities:
    • Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)
    • Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately
    • Ensure calls are scheduled efficiently and engineer attendance is efficient to minimise downtime
    • Log phone calls and keep customers regularly updated on the status of their enquiry
    • Effectively schedule planned preventative maintenance calls in a timely manner, ensuring deadlines are met
    • Regularly check IT/Call Management systems to identify calls that require additional processing or support
    • Access external customer portals where necessary to identify, log and update reported incidents
    • Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements
    • Ensure email inboxes are monitored and actioned in a timely manner
    • Provide first level triage for all software queries/issues where required
    • Assist engineers and subcontractors to test customer systems in order to resolve outstanding incidents
    • Provide reports on the status of works and projects as requested by customers
    • Prepare quotes/sales orders for chargeable equipment and raise purchase orders for Sub Contractors where necessary
    • Ensure routine administration is completed accurately and on time Key Skills:
    • Strong verbal and written communication skills
    • Problem solving
    • Proficient in Microsoft Office
    • Able to priorities own workload to meet deadlines
    • Good attention to detail
    • Articulate and friendly phone manner
    • Previous administrative experience Benefits:
    • Pension (3% company/5% employee)
    • Life Insurance 3 x salary
    • 25 days' holiday + birthday day
    • Free parking and within walking distance of town centre
    If you are interested in this role, please apply with an updated CV, or call the office on for further information.

    We have other current jobs related to this field that you can find below


  • Cambridge University Hospital NHS Foundation Trust Cambridge, United Kingdom Permanent

    Job summary · We are seeking an experienced midwife with expert clinical and leadership experience to fill this position as a Delivery Unit Coordinator. · You will have responsibility for the day to day clinical leadership and standards of midwifery services, including all staf ...


  • Virgin Media Cambridge, United Kingdom

    Function: · Project Management · Closing Date: · 17/02/2023 · VM level: 3 · VMO2 are rolling out a major fibre upgrade programme across multiple cities across the UK and this role is key in supporting and coordinating with the Regional Programme and Field Teams to ensure a smooth ...


  • West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    **JOB PURPOSE**: The post holder will be part of a virtual team of health and social care staff. As a neighbourhood team coordinator you will provide data, co-ordination, support to clinicians and administrative support to multi-disciplinary teams of health and social services; t ...

  • West Suffolk NHS Foundation Trust

    Patient Safety

    2 weeks ago


    West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    Please see job description for full details. Communication and Team Working Work with the team to administrate and coordinate the activities required in implementing the Trusts Patient Safety and Quality Strategy. Assist the team in the coordination of the implementation of actio ...

  • Paramount Logistics

    Driver

    2 weeks ago


    Paramount Logistics Bury St. Edmunds, United Kingdom

    Duties: · - Safely operate a variety of vehicles, including forklifts, manual transmission trucks, tractor-trailers, and pallet jacks. · - Load and unload goods and materials from trucks and warehouses. · - Follow delivery schedules and routes to ensure timely and efficient trans ...


  • Havebury Housing Partnership Bury St. Edmunds, United Kingdom

    We own and manage c.7,000 homes in the East of England, working closely with other agencies and stakeholders within our communities. · It's a really exciting time to join us. We've recently launched our new corporate plan which sets out what we want to achieve over the next 5 yea ...


  • Aran Insulation Limited Bury St. Edmunds, United Kingdom

    **LOCATION**: Head Office, Units 1-6, Old Station, Higham, Bury St Edmunds · **REPORTING TO**: Business Development Manager · **RESPONSIBLE FOR**: Assistance in delivering the Business Marketing Strategy · **CONTRACT**: Part Time hours per week) · **About us** · Aran Insulation, ...


  • Hales Jobs Bury St. Edmunds, United Kingdom

    Maintenance Coordinator · Salary DOE · Monday to Friday · 37.5 hours per week · Permanent · Main duties and responsibilities: · - Organise weekly schedule based on preventative maintenance and corrective maintenance backlog and job requests - adhering to statutory compliance wind ...

  • West Suffolk NHS Foundation Trust

    Executive Assistant

    3 weeks ago


    West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    Do you have experience of working Executive Assistant? Can you work at pace and demonstrate an enthusiastic, proactive approach to managing your ever-changing priorities? If so, we'd love to hear from you. We are a small, enthusiastic, and supportive team who work closely togethe ...


  • Hales Jobs Bury St. Edmunds, United Kingdom

    Customer Service Coordinator · Salary DOE · Monday to Friday · 37.5 hours per week · Main duties and responsibilities: · - Process all orders received promptly with attention to any special instructions, deals or promotions. · - Ensure that all orders transmitted by Electronic Da ...


  • West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    **Job summary**: Provide effective administrative support to the busy Volunteer Services Department supporting departmental staff with the recruitment processes and management of volunteers alongside other administrative duties. Job responsibilities: Key tasks and responsibilitie ...


  • Animal and Plant Health Agency Bury St. Edmunds, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £49,403 - £61,392- National: £49,403 - £55,823, London: £54,328 - £61,392 Pro-rata salary for job share.**Job grade**: · - Grade 7**Contract type**: · - Permanent**Business area**: · - Surveillance Intelligence Unit (SIU), Su ...

  • Access Community Trust

    Youth Worker

    3 weeks ago


    Access Community Trust Bury St. Edmunds, United Kingdom

    **Responsible to**: Service Manager - Youth and Employment Services · **Hours**: 37.5 hours per week which will include evenings and some weekends · **About the organisation**: · Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of ...


  • Boortmalt Bury St. Edmunds, United Kingdom

    **The company** · BOORTMALT is the world leader malting company with 3 million tonnes production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality bar ...

  • Suffolk Advertising (SCC)

    Sen Administrator

    3 weeks ago


    Suffolk Advertising (SCC) Bury St. Edmunds, United Kingdom

    **SET Ixworth, Walsham Road, Ixworth, Bury St Edmunds, Suffolk IP31 2HS**: · - **£26,421 - £28,770 per annum (pro rata), Actual salary £23,238 - £25,762 per annum**: · - **Full Time, Term Time plus one week**: · - **Permanent**: · - **Reference: 5824** · We are looking for a hard ...


  • West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    Please See Supporting Information For Full Job Description. Key Tasks & Responsibilities: 1 Leading/ Managing Care 1.1- Ensure that high standards of nursing are delivered by self and other in a safe environment. 1.2- Utilise leadership skills ensuring that the VAT and service is ...

  • West Suffolk NHS Foundation Trust

    Junior Sister

    2 weeks ago


    West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    There is an exciting opportunity to join the community Nursing team on a 12-month fixed term contract as a Band 6 Junior Sister. The nursing team forms part of the Integrated Neighbourhood Team and would see the successful applicant joining a dynamic, friendly team of community n ...

  • Lifetree Homecare

    Field Care Supervisor

    3 weeks ago


    Lifetree Homecare Bury St. Edmunds, United Kingdom

    Field Care Supervisor · Due to expansion a fantastic opportunity has arisen for an efficient, organised and experienced Field Care Supervisor to join our team based from our offices in Bury St Edmunds, Suffolk. · Job role: · The role of the care supervisor is to support the deliv ...

  • SENDAT

    Medical Officer

    3 weeks ago


    SENDAT Bury St. Edmunds, United Kingdom

    About this Role · **JOB TITLE**: MEDICAL OFFICER · **PAYSCALE**:SP9-13 · **CONTRACT**:PERMANENT, 37 HOURS PER WEEK/39 WEEKS PER YEAR · **SALARY**: £22, £24,632.00 Annually (Actual) · **WORKING ARRANGEMENTS**:MONDAY TO THURDAY (INCLUSIVE): 08:30 TO 16:30 FRIDAY: 08:30 TO 16:00 (IN ...

  • West Suffolk NHS Foundation Trust

    Digital Estate Lead

    2 weeks ago


    West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom

    KEY TASKS Strategy and business case development To continuously review of digital estates projects to align to the Trust digital strategy, Future System programme digital strategy and Trusts estates and Facilities strategy. To provide ongoing leadershipinput and support for the ...