Jobs
>
Livingston

    Customer Account Manager - Livingston, United Kingdom - Pertemps Scotland

    Pertemps Scotland
    Pertemps Scotland Livingston, United Kingdom

    3 weeks ago

    Default job background
    Full time Construction / Facilities
    Description
    Job Title: Customer Account Manager
    Location: Livingston
    Hours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)
    Salary: Competitive
    Report To: Sales Manager
    Function: Commercial

    Profile
    We are lucky to be working with one of the world's leading manufacturers of Nickel, Titanium and Steel alloy forgings for the aerospace, defence and energy sectors. A vacancy has arisen for a Customer Account Manager to join their team based in Livingston. This is an ideal opportunity for a candidate who would like to build their career within an exciting and progressive manufacturing facility.

    Job purpose: The main functions of the Customer Account Manager will include but not be limited to the following:

    Accounts Receivables
    • Insure customer adherence to contractual terms.
    • Proactive analysis of Power BI data seeking to capture any potential late payments.
    • Escalate and follow through late payments to clearance.
    • Internal focal point for Line of Credit and E&O Reserves
    • Clearance of aging WIP and Finished Goods
    • Facilitate the reduction and removal of all Finished Goods or WIP with No Demand
    Budget/Forecasting
    Generation and sharing of a comprehensive budget and rolling five quarter forecasts, that details sales, margin, anticipated business, assumptions, currency, MPT, PPT, rebates, energy etc, highlighting anything else that could impact the business monthly with the Sales Leaders to support MOR and other business reporting.

    Contract Compliance and Contract Reviews
    The Customer Account Manager is responsible for Contract Compliance, Sales Orders and all commercial data entered and recorded on the system. Customer Purchase Orders should only be received and entered on the system once the terms of business are agreed and in compliance with the agreed LTA or the company. Terms and conditions following PCC policy.
    • Fully understand of customer contracts and associated terms and conditions
    • Review demand requests against contractual obligations.
    • It is the responsibility of the Customer Account Manager to relay any observations, deviations, or findings in the contract review process back to the customer or appropriate source and expedite resolution.
    • Work in conjunction with production planning to effectively communicate any supply issues.
    • Ensure customer sales order housekeeping facilitate customer demand requirements.
    • Raise and manage contract reviews via database.
    • Raise item master's and business units.
    • Raise Sales orders.
    • Ensure that the Sales Order and Purchase Orders are aligned on MRP.
    • Order Acknowledgements
    Customer Relationships
    • Day to day focal point for all enquires, and customer issues.
    • Maintain open communication links with appointed client representatives.
    • Cultivate and maintain a good relationship with all customers.
    • To be the inside representative for the external and Senior Sales and Commercial representatives
    • Understanding customers organisational structure and escalation points
    Enquiries/Quotes
    • Logging and entering all enquiries, ensuring that all the relevant data required is captured.
    • Preparing bid proposal for Commercial and General Manager review ahead of submission back to customers
    • Ensuring cost-work ups and quotes are accurate and in accordance with PCC policy.
    • Managing and measuring the enquiry status, and improving overall responsiveness to the customer
    Weekly reported KPIs should include, by business unit and plant:
    • Quote Turnaround
    • Lost/Win Ratio
    • Outstanding Enquiries
    KPI's
    • The performance and growth of our business is very important to each and every employee. On this basis the Commercial team provides regular updates on KPIs. Working with the Commercial Manager, the following reports will be collated and reported as follows:
    • Weekly price compliance reporting. Backlog and Invoice Register
    • Month Market share analysis
    • Schedule monthly review with Sales Manager to report KPI progress and customer summary.
    • 6 QTR Summary, incl. bridges to both forecast and budget.
    • Anticipated Business Report, incl. current status, booked, forecast sales and margin values.
    • 5 Year Business Plan updated with the latest booked and anticipated business.
    • Budget Analysis: where do we compare to overall budget and forecasts.
    • Contract Review turnaround.
    • Save and distribute customer issued scorecards to the senior team summarising current performance and any feedback or issues that require the business attention.
    Miscellaneous
    • Support the business with ad hoc request as required.
    New Jobs
    • Project Manage the introduction of new product into the business for your nominated account to completion and transition into regular production.
    • To participate in the new jobs (NPI) meeting. To ensure that any new parts not on schedule per the required contracted plan are escalated to a senior level immediately.

    Pricing and Material Reconciliation
    In close collaboration with the Commercial Manager and Materials team, where required, the Customer Account Manager needs to ensure that all Hedges, Rebates and Material Pass through agreements are co-ordinated, reported and reconciled regularly per the agreement with each customer.

    Projects/Marketing
    It is the responsibility of the Customer Account Manager working within the Commercial team, to evolve and improve the following areas so that the organisation has (1) the tools to measure and compare as much intelligence on products, materials, prices, and competition in the markets we operate in, (2) Increase our responsiveness levels on quotes:
    • Project Updates/Feedback
    • Streamline electronic filing system (Share Drive and Inforouter)
    • Customer Relationship Management System
    • Master Enquiry List
    • Adherence to market share analysis
    • Consolidate short- and long-term strategic growth metrics for customer accounts.

    Sales Procedures
    Customer Account Manager will be responsible for compliance, implementation of changes and maintenance of all Sales Procedures (i.e. PM8012).

    Training/Shared Responsibility
    It is extremely important that the internal sales team liaise, familiarise/cross train on the specific recurring responsibilities, reports or functions within each other's accounts which can have a direct impact on our business on a regular basis. It is imperative therefore, that the Customer Account Manager is pro-actively combining and sharing the responsibilities within the team wherever possible in line with the departmental Training Matrix.

    Proposed Career Path
    • Sales Office Manager
    • Sales Director
    Educational Qualifications
    Degree qualified or equivalent: graduate in a numerate, engineering or business discipline

    Knowledge & Experience
    • Ability to work in a fast-paced environment with minimal supervision.
    • Excellent verbal and written communication skills
    • Ability to maintain effective relationships with internal and external customers.
    • Negotiation skills
    • Demonstrated organisational and multi-tasking skills.
    • Advanced computer skills with experience in using the Microsoft Office Suite of products in particular outstanding skills in Excel.
    • Organised
    • Confident
    • Punctual
    • Energetic
    • Enthusiastic
  • Search Consultancy

    Account Manager

    3 weeks ago

    Search Consultancy Livingston, United Kingdom

    Account Manager · If you are someone who enjoys providing a first class customer service and building relationship with people this role could be for you. · Our client who are a leading manufacturing organisation in the Luxury goods industry, have an exciting opportunity for an A ...

  • ALS People

    Account Manager

    3 weeks ago

    ALS People Livingston, United Kingdom

    **ALS People** are looking for an enthusiastic, highly motivated and experienced **Account Manager** to join its team. · As the Account Manager, you will be responsible for managing a portfolio of key client accounts and building strong relationships with new and prospect custome ...

  • DS Smith

    Account Manager

    5 days ago

    DS Smith Livingston, United Kingdom

    **About the role** · We are currently recruiting an Account Manager to join our Northern Sector Sales Team to continue and create long-term, trusting relationships with our customers. This role will oversee a portfolio of assigned customers, develop new business from existingclie ...

  • Page Personnel Finance

    Management Accountant

    3 days ago

    Page Personnel Finance Livingston, United Kingdom

    To work with Production Manager in the analysis of manufacturing performance of the UK site. This role also supports the Senior Management Accountant in the preparation of the UK monthly management accounts. · **Client Details** · Our client are a UK manufacturing company with gl ...

  • Three Bridges Recruitment LTD

    Management Accountant

    3 days ago

    Three Bridges Recruitment LTD West Lothian, United Kingdom

    Three Bridges Recruitment have a fantastic job opportunity for a Management Accountant. Our leading client is looking for someone who can work with production to analyse manufacturing performance & take ownership of costs & bills of materials. If you possessexpertise in manufactu ...

  • Realise Recruitment Ltd

    Desk Based Account Manager

    1 week ago

    Realise Recruitment Ltd Livingston, United Kingdom Full time

    Internal Account Manager · Up to £32,000 DOE + bonus · We are recruiting for a few B2B Internal Sales Account Manager positions with our client in Livingston, who are part of a huge group who do business all over the UK as well as internationally. · For their main Sales Account ...

  • Change Recruitment

    Management Accountant

    3 weeks ago

    Change Recruitment Fife, United Kingdom

    Within the role, you will play a key part in the finance team by producing monthly management accounts and delivery of the control, management and reporting of cash flows. This role would be well suited to those with experience using Sage and proficientin Excel who are looking to ...

  • Search Consultancy

    Management Accountant

    1 week ago

    Search Consultancy Edinburgh, United Kingdom

    **Management Accountant -Edinburgh** · My client based in Edinburgh City Centre are looking for a Management Accountant to join their finance function on a permanent basis. This opportunity is well suited to a QBE with experience of working on Management Accounts. You will work c ...

  • Page Personnel Finance

    Management Accountant

    3 weeks ago

    Page Personnel Finance Edinburgh, United Kingdom

    This role provides day to day support to the Finance Business Partnering team in the financial management, and responsible for the preparation of management accounts and associated financial reports. · **Client Details** · Our client are within the Education sector. · **Descripti ...

  • Meraki Talent Limited

    Management Accountant

    3 weeks ago

    Meraki Talent Limited Edinburgh, United Kingdom

    Meraki Talent an engaged on a permanent Management Accountant role based in Edinburgh paying £50,000 plus an excellent benefits package. · **The Opportunity** · This award-winning company has a fantastic ethical purpose with very clear vision and growth journey ahead of how its e ...

  • Meraki Talent Limited

    Management Accountant

    3 weeks ago

    Meraki Talent Limited Edinburgh, United Kingdom

    At a glance... · This is the perfect opportunity for an aspiring Part Qualified/Newly Qualified accountant who is looking to hone their skills as a Management Accountant. This opportunity will provide: · - Support & mentorship · - Exposure to both financial and operational accoun ...

  • Reed Finance

    Management Accountant

    2 weeks ago

    Reed Finance Edinburgh, United Kingdom

    Reed Finance are delighted to be supporting a brilliant not for profit organisation in the recruitment for a Qualified Management Accountant to joint their finance team. · This is a great opportunity for an accountant who's looking to secure a new role with a charity whose main a ...

  • iMultiply Resourcing Ltd

    Management Accountant

    2 weeks ago

    iMultiply Resourcing Ltd Edinburgh, United Kingdom

    **The Company** · Blackwood Homes and Care is a well-established non-for-profit organisation whose aim is to provide exemplary care, support and housing who live with a disability. They are based all over Scotland and are constantly striving to improve their services. Therefore,t ...

  • Page Personnel Finance

    Management Accountant

    2 weeks ago

    Page Personnel Finance Edinburgh, United Kingdom

    To report into the Financial Controller and look after the day to day management accounting process. · **Client Details** · My client is UK Leading Retail Business. · **Description** · - Daily completion and review of cash flow · - Monthly Inter company reconciliations · - Mainta ...

  • Parity Professionals

    Account Manager

    2 weeks ago

    Parity Professionals Edinburgh, United Kingdom

    Account Manager, Permanent role Salary around £30k Edinburgh · Are you working in PR or Communications and looking to make the next step in your career? · I am super excited to be working with a renowned PR agency that manages some well-known household brands. They have a fantast ...

  • eFinancialCareers

    Account Manager

    1 week ago

    eFinancialCareers Edinburgh, United Kingdom

    This is an excellent opportunity to build strong relationships with several key corporate accounts. · Key Responsibilities, · - Supporting strong client service across the function, responding to queries and issues in a timely and efficient manner. · - Establish strong working re ...

  • Vitae Financial Recruitment Limited

    Management Accountant

    2 weeks ago

    Vitae Financial Recruitment Limited Edinburgh, United Kingdom

    Interim Management Accountant · Edinburgh (Hybrid working) · 6-months minimum assignment · £200 - £250 per day · Our client, a leader its specialised field, is looking to source a Inventory Accountant to join its talented team on an initial interim basis. This a pivotal role for ...

  • Evolve Selection Ltd

    Account Manager

    3 weeks ago

    Evolve Selection Ltd Edinburgh, United Kingdom

    We are currently recruiting for a market leading Healthcare organisation with an exciting new opportunity working as an Account Manager within their Surgical portfolio. This role will be working across the North East and Scotland territory. · **Ideal Requirements** · - Current ex ...

  • BMS Performance Ltd

    Account Manager

    1 week ago

    BMS Performance Ltd Edinburgh, United Kingdom

    **Great way into medical sales with excellent training and earning potential** · - **Field sales role covering Scotland and North East of England** · - **Privately-owned manufacturer with excellent products and service** · - **Family run business with strong team work and collabo ...

  • Rostan Recruitment

    Account Manager

    1 week ago

    Rostan Recruitment Edinburgh, United Kingdom

    Our client, a global leader in flexible workspace provision is looking for an **Account Manager** to join their rapidly growing and enthusiastic team based in a central Edinburgh location. · **Job Requirements** · Receiving enquiries from new customers via the sales hub · Welcomi ...