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    Account Operations Executive - Basingstoke, United Kingdom - TD SYNNEX

    TD SYNNEX
    TD SYNNEX Basingstoke, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

    We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

    We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

    If you are as excited as we are to be part of shaping our future business and will live by all of our core values we'd like to hear from you.

    We can offer you:

    • A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
    • Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
    • Enhanced maternity and family leave.
    • Benchmarked salary and progression paths.
    • Employee Assistance Programme

    As an Account Operations Executive you will provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

    Responsibilities:

    • Ownership of any customer related administration including the use of Portals, customer feeds and back order management
    • Ensure all orders/ amendments/ reports are actioned within agreed SLA's, providing an exceptional level of service to the customer
    • Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
    • Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
    • Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI's

    Knowledge Skills and Experience

    • Strong attention to detail
    • Process driven & results orientated
    • Customer focused
    • Excellent organization skills
    • Effective time management and prioritizing skills
    • Numerate
    • Excellent telephone manner
    • Excellent communication skills
    • Excellent customer relations skills
    • SAP R3 (preferable)
    • Working knowledge of Word, Excel, Outlook

    At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

    We value the difference that you bring and offer a culture for you to thrive and succeed.

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