- Ideal.
- Ideal.
-
Desk Based Junior Property Manager
13 hours ago
BBL Property recruitment Ltd Southampton, United Kingdom**Fully Home based (Desk based/junior) Property Manager - West of England - £28,500** · Our client is a large property management company overseeing in excess of 100,000 flats and estates across the UK. · With dedicated teams of Property Managers, Accountants and Surveyors, they ...
-
Service Desk Manager
6 days ago
Digital Waffle Southampton, United KingdomRole: Service Desk Manager · Location: Southampton · Salary: Up to 40k DOE · Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service ...
-
Service Desk Manager
6 days ago
Digital Waffle southampton, United KingdomJob DescriptionService Desk Manager · Southampton · £35,000 - £40,000k (DOE) · Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellen ...
-
Service Desk Manager
6 days ago
Digital Waffle Southampton, United KingdomJob Description · Role: Service Desk Manager · Location: Southampton · Salary: Up to 40k DOE · Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experi ...
-
Service Desk Manager
6 days ago
Digital Waffle southampton, United KingdomService Desk Manager · Southampton · £35,000 - £40,000k (DOE) · Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership sk ...
-
Service Desk Manager
5 days ago
Digital Waffle Southampton, United KingdomRole: Service Desk ManagernLocation: SouthamptonnSalary: Up to 40k DOE · Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk ...
-
Service Desk Manager
7 hours ago
Digital Waffle Southampton, United KingdomRole: Service Desk Manager · Apply below after reading through all the details and supporting information regarding this job opportunity. · Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for ...
-
Service Desk Manager
3 weeks ago
Digital Waffle Southampton, United KingdomService Desk Manager · Southampton · £35,000 - £40,000k (DOE) · Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager The ideal candidate will have a strong background in IT support, as well as leadership experience, a ...
-
IT Service Desk Manager
1 week ago
activ8 recruitment Liss, United Kingdom**Up to £50,000 per annum** · **Wellness Package** · **Office Based in Liss near Petersfield** · We are recruiting for an IT service desk manager to join a leading managed IT services and telecoms business specialising in M365, hardware, telecoms, cyber security and consultancy. ...
-
Cashier
1 week ago
The Rank Group Southampton, United Kingdom**Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experienceth ...
-
Information Systems Support Desk Officer
3 weeks ago
Solent NHS Trust Southampton, United KingdomWe are seeking an Information Systems Support Desk Officer to join our busy Information Systems Support Desk Team. We provide Clinical Applications support to all Solent staff in Southampton and Portsmouth. · You should have a positive approach to customer care, be able to priori ...
-
Senior Recruiter
2 weeks ago
Hartley Resourcing Southampton, United Kingdom Full timeOverview · This is a role to take over a well established desk. There are no sales targets at Hartley Resourcing so this will suit a senior recruiter who works best without a KPI driven environment, where the focus is on customer service and Account Management and where you will ...
-
Vending Machine Operator
3 weeks ago
VSL Rudefood Ltd Southampton, United KingdomMobile Vending Operator/Merchandiser - Southampton - Immediate start · The Vending Operator/Merchandiser will be responsible for restocking and cleaning vending and coffee machines. This includes the handling, merchandising and care of the product, vehicle stocks and cash collect ...
-
Desktop Support Engineer
3 weeks ago
Exponential-e Southampton, United Kingdom**Overall purpose of the job**: · - Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk · - Provide 2nd Line on site as well as remote desktop support to Exponential-e customers · - Work in a rotation to provide ...
-
Recruitment Manager
3 weeks ago
Russell Alexander Recruitment Limited Southampton, United KingdomMy client has an excellent opportunity for an experienced recruiter to take a step up into Managing or offer an existing manager a new challenge with an excellent company. · There are plenty of existing client agreements and a warm desk is waiting. the company is a recognised bra ...
-
Trainee Recruitment Consultant
3 days ago
Mayday Personnel Services Ltd Southampton, United KingdomMayday Personnel Services is a leading specialist temporary transport, logistics and commercial recruiter, which has been serving the Southampton area for over 40 years. · As part of our continued development, we are currently recruiting for an Trainee Recruitment Consultant for ...
-
Recruitment Consultant
3 weeks ago
The Job Office Ltd Southampton, United Kingdom**Recruitment Consultant** · Perm, temp, or contract desk experience · Base salary to £40k - Great OTE potential and benefits package - Market leading · We are looking to speak to / identify an experienced recruitment consultant for our client - Experience in a recruitment settin ...
-
Internal Sales Support
2 weeks ago
Trane Technologies Southampton, United KingdomAt Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges an ...
-
Inbound Customer Service Operative
2 weeks ago
Sopra Steria Southampton, United KingdomHave you got experience in customer service either face to face or within a contact centre and looking for a new, exciting challenge? Do you want to work for a company known for its Great Place to Work awards? If so, read on... · The Employment Services Desk act as the initial po ...
-
Deputy Team Leader
2 weeks ago
University Hospital Southampton NHS Foundation Trust Southampton, United KingdomCentre at Royal South Hants Hospital with the expectation that you will rotate through other areas to meet the needs of the service.We are looking for a dynamic and enthusiastic individual who has experience in providing a comprehensive administration service, and working with co ...
Service Desk Manager - Southampton, United Kingdom - Digital Waffle
Description
Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager.
The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.
Responsibilities:
Manage and oversee the day-to-day operations of the 1st Line Service Desk team.
Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.
Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.
Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.
Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.
Requirements:
Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.
Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.
Experience working in a Managed Service Provider (MSP) environment
ITIL certification