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    Monitoring Tools Analyst - London, United Kingdom - NBCUniversal

    NBCUniversal
    NBCUniversal London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Role Overview:

    Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include:

  • Responding to and administration of events and alerts from all toolsets.
  • Testing and management of monitoring software agents.
  • Synthetic test creation, modification, and reporting.
  • Trend analysis of alerts/events within toolsets and aggregation platform.
  • Working with incident management, problem investigation and application support teams when required.
  • Creation & maintenance of groups, dashboards and reports within monitoring toolsets.

    • Qualifications

    Requirements:

    Technology Expertise and Ownership

  • Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring.
  • Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira).
  • Expertise and troubleshooting skills for large-scale distributed computing systems and software.
  • Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins).
  • Working knowledge of OS management and features (Windows, Linux distributions).
  • Knowledge of public cloud service offerings (AWS, Azure, Google).
  • Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM).
  • Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team.

    • Collaboration and Technical Communication Requirements

  • Excellent written and verbal communication and presentation skills for both technical and non-technical audiences.
  • Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation.
  • Ability to identify patterns and trends with monitoring and alerting.
  • Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues.

    • Preferred Qualifications:

  • Proven experience of working in a multi time zone environment.
  • Analytical mindset with a desire to improve offered service.
  • Previous media industry environment an advantage.
  • Monitoring toolset and ITSM qualifications an advantage.

    • Additional Information

    NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .

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