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    Customer Service Executive - Ascot, United Kingdom - ledlenser

    ledlenser
    ledlenser Ascot, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    We are a highly innovative company in the mobile lighting industry worldwide. Our products are characterized by 'German Engineering & Design,' showcasing top-notch quality and a strong commitment to environmental protection and sustainability.

    At our headquarters in Solingen, we have about 140 employees working in a modern and friendly environment with great growth opportunities and a flat corporate structure. Ledlenser UK & Ireland, our UK subsidiary, based in Sunninghill, Ascot, operates with approximately 16 employees from a beautifully renovated historic building.

    We are currently seeking a Customer Service Executive for the UK & Ireland team, who will collaborate with us in delivering exceptional services and contributing to our continuous growth.

    FIELD OF ACTIVITY:

    • Respond to incoming calls and manage online customer inquiries through Zen Desk and phone for the company's website, eBay, and Amazon platforms.
    • Handle returns, exchanges, and refunds efficiently.
    • Process orders in Sage and oversee internal spare parts stock.
    • Perform general office tasks, including managing mail, ordering supplies, etc.
    • Collaborate with team members to exceed customer expectations and support business growth.

    PROFILE:
    • Prior experience in customer service and order processing.
    • Knowledge in fields such as consumer electronics, lighting technology, or similar is beneficial but not mandatory.
    • Familiarity with Amazon Vendor Central is a plus.
    • Ability to work independently and proactively in a fast-paced environment.
    • Proficiency in SAGE (50 or 200) and ZEN Desk is preferred.
    • A friendly, calm, and team-oriented approach with strong organizational skills.
    • Fluency in English; additional language skills are a bonus.

    WHAT WE OFFER:
    • Exciting tasks in a growing international company with opportunities for personal growth.
    • Room for creativity and taking on responsibilities.
    • Supportive team members and a pleasant working environment.
    • Competitive salary, pension contributions, and comprehensive insurance benefits.

    We understand that perfection is not key; we seek individuals who are enthusiastic about realizing our company's vision in the global market.

    If this opportunity excites you, we welcome your application, regardless of meeting all the listed requirements.



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