Senior Housing Officer - United Kingdom - Dorset Council

Dorset Council United Kingdom

1 month ago

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Description

About The Role

The Housing Options team is a busy statutory frontline service which seeks to sympathetically yet robustly assist those households who are homeless or at risk of becoming homeless. We want our clients to receive bespoke housing advice and support in a timely manner. This post will require you to work across the Triage team and Tenancy Sustainment team.

You will be supporting the Housing Assessors to efficiently triage approaches for homelessness assistance and advice whilst also providing support to the Triage Team Leader where required. You will need to be able to work reactively and flexibly to changing demands and be able to navigate complex housing scenarios using legislation.

You will also support our Tenancy Sustainment Officers in their work to sustain tenancies, prevent homelessness and provide robust move on support to those moving into permanent accommodation. You will need to be able to provide creative solutions to frontline staff and be reactive to changing pressures.

There is a requirement for the post holder to be able to work flexibly across the Housing Options team to support all staff; Housing Assessors, Tenancy Sustainment Officers, Team Leaders and Housing Caseworkers when required.

You will have the support of a number of different teams based within the service to help you deliver the best options for our customers.

This post offers the flexibility of working in a hybrid way. There is the option to have an office base as well as working from home.

Are you skilled in professional relationships?

We are on the lookout for a dedicated housing professional who excels in fostering collaborative partnerships with various stakeholders. The ideal candidate will be adept at nurturing and enhancing professional relationships with colleagues, landlords, and a multitude of agencies, ensuring our clients receive outstanding support and service.

Are you customer-orientated with exceptional communication skills?

We value candidates who place customers at the heart of everything they do, possessing the ability to adjust their communication approach to offer expert advice to a diverse range of individuals and organisations. Our team members are not just articulate speakers but also excel in written communication, ensuring clarity and effectiveness in every interaction.

Do you have an eye for detail?

We require individuals with a keen attention to detail, capable of gathering, collating, and analysing information efficiently and meticulously. If you have a talent for uncovering the facts and piecing together information to inform decisions, we want to hear from you.

Can you excel under pressure?

We are seeking resilient individuals who thrive in dynamic environments, demonstrating efficiency, empathy, and the ability to manage multiple priorities simultaneously. If you can maintain your composure and deliver results under tight deadlines, you could be a perfect fit for our team.

Further Information

For further information about the vacancy please call Ashleigh Johnston on or email

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders .

See our adult safeguarding policy .

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

Find out more about how to apply .

About Us

We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

provide more than 450 services to over 300,000 residents
have ambitious aspirations
are excited about our future
care about Dorset and all the people who live here
know that all roles make a difference and that our employees are key to our success

You will:

have access to a range of employee benefits
be part of an organisation that supports each other to grow and succeed
have access to range of training opportunities which will help with your personal development and career progression

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