- Ensure precise processing of inbound orders to meet Costa's service level agreements.
- Coordinate and facilitate Proud to Serve equipment orders, ensuring timely installations, training, and invoicing.
- Monitor and escalate service performance issues to internal stakeholders like Supply Chain, Sales, and Suppliers.
- Manage third-party supply administration and resolve queries.
- Support the setup of new partners and provide administrative assistance to align with Costa's operational practices.
- Collaborate within the team to achieve key performance indicators.
- Customer-centric mindset and the ability to nurture relationships.
- Experience handling challenges related to products, services, and suppliers.
- Proficiency in telephone communication and clear, concise manner.
- Intermediate PC skills and strong administrative capabilities.
- Background in customer or product service-related industries.
- BUPA Healthcare and Babylon GP services.
- Costa Pension Scheme.
- Bonus Scheme.
- Group Income Protection and Life Assurance.
- Staff discounts of up to 50% in our equity stores and 25% in franchise stores.
- Access to The Coca-Cola Company Share Incentive Plan.
- 33 days of holidays (including Bank Holidays).
- Job Family: UK_S Grade_SC
- Pay Type: Salary
- Employment Indicator: Permanent
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Partnerships Central Support Executive - Loudwater, United Kingdom - Costa Coffee
Description
Partnerships Central Support Executive
Company: Costa Coffee
In this role, you'll be providing essential support to the Costa Partnerships team, serving as the primary operational contact for internal and external partners, suppliers, and distribution partners. The focus is on delivering exceptional customer service and ensuring smooth supply processes by handling inbound orders and equipment installations promptly.
About the Company:
Costa Coffee is driven by the vision to spread the love for excellent coffee worldwide. Rooted in passion, energy, and teamwork, we aim to create uplifting moments for coffee enthusiasts globally. Starting from a modest origin in 1971, we have grown to become the most beloved coffee brand in the UK. With the support of our partners and the Coca-Cola system, our growth prospects are limitless. Besides our renowned stores, we offer various propositions, including Ready-to-Drink, Costa Express, FMCG, and leading B2B networks, leading the way in the coffee industry's future.
About the Role:
As a Partnerships Central Support Executive, you will handle the accurate processing of inbound orders to meet Costa's service level agreements and partner expectations. In addition, you will act as the primary contact for partners regarding the delivery of PTS in their businesses. Key responsibilities include:
What We're Looking For:
We seek individuals with a dedication to delivering excellent outcomes for both internal and external partners. Other key qualities we value in a Partnerships Central Support Executive at Costa are:
What We Offer:
Join us on an unparalleled growth journey with opportunities to expand your skills within a diverse and warm team. We believe in valuing and rewarding our employees, offering great perks and benefits, including:
Location: Loudwater
Costa Coffee is home to skilled professionals who push boundaries and strive for excellence. Our remote work setup is designed for seamless collaboration – we trust our teams and leverage technology to enhance teamwork. For essential connections, we have offices worldwide. Remote work allows you to maintain a healthy work-life balance while upholding Costa's cherished culture.
DED&I Statement:
At Costa Coffee, our core values revolve around Passion, Warmth, Courage, and Trust. Join a dedicated team that shares a passion for coffee and a commitment to delivering exceptional experiences. We advocate for inclusivity and equality, encouraging everyone to be their authentic selves at work. Collaboration, transparency, and embracing differences are at the heart of everything we do.
Other Details:
