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High Wycombe

    Team Assistant(Hybrid) - High Wycombe, Buckinghamshire, United Kingdom - Journey recruitment

    Journey recruitment
    Journey recruitment High Wycombe, Buckinghamshire, United Kingdom

    3 weeks ago

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    Description
    Do you have great administration and customer service experience? Are you looking to work for an incredible not-for-profit organisation that has a fantastic work life balance, with 4 days a week worked from home? Then this Team Assistant (Hybrid) position could be the perfect role for you

    Our client is a successful, professional organisation within the educational sector and is a registered charity based in the heart of Buckinghamshire.

    The successful Team Assistant (Hybrid) will have great administrative skills and be responsible for providing fantastic customer service over the phone and via email.

    This could be a fantastic role for a warm and friendly graduate looking to progress their career. They also offer an amazing yearly bonus
    The Team Assistant (Hybrid) role is a full time, permanent position working 35 hours per week Monday to Friday.

    This role involves hybrid working and is currently 1 day a week in the office and 4 days from home.


    Main responsibilities:
    Production of data and reports.
    Accurate maintenance of the CRM database
    Administration support, including archiving documentation
    Respond to queries via email, phone and webchat
    Attendance at meetings and taking minutes.
    Archiving documentations.
    Resolving any issues and working with key stakeholders to provide a great customer experience.
    Coordinating processes and ensuring continuing improvement.
    All queries are responded to within current agreed SLAs

    Skills/Experience required:
    Worked within a high quality and busy customer service environment
    Good knowledge of Microsoft Word, Excel, Outlook and CRM databases
    Excellent written and verbal communication
    Good relationship building with customers and colleagues
    Well-developed teamwork skills
    Strong organisational skills
    High level of attention to detail
    GCSEs including Maths and English or equivalent
    Benefits
    Fantastic career development including personal development days and department shadowing.
    Great working hours with a 35 hour week and 4 days from home
    Sick pay
    Pension scheme
    Life Assurance
    One day paid volunteering a year
    Free parking on site.
    Employee Assistance Programme.
    Discretionary annual bonus
    If this sounds like the perfect opportunity for you, please apply today
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