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Sutton Coldfield

    Meeting & Events team leader - Sutton Coldfield, United Kingdom - The Belfry Hotel & Resort

    The Belfry Hotel & Resort
    The Belfry Hotel & Resort Sutton Coldfield, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    The Belfry Hotel & Resort is an award-winning hotel, home
    to 300+ luxurious bedrooms and suites, several restaurants and bars, events and
    meetings spaces, a leisure club and spa. Our three golf courses, including The
    Brabazon, are recognised as world-class, and home to this year's Betfred
    British Masters. Whether you're drawn to our iconic golf courses, the serenity
    of the spa, the excitement of guest services, or our behind-the-scenes
    operations, there's a place for you in our vibrant team.

    We are writing a new and exciting chapter in the history of
    The Belfry. A major expansion and renovation project has begun at our resort, due
    for completion in Autumn 2025. With a substantial investment in excess of £80
    million, we are enriching our resort including the addition of a new event
    space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club,
    and much more.

    We
    believe in taking care of our team just as much as we do our guests. That's why
    we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as
    Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new
    and unparalleled resort.

    Salary


    The on-target earning potential for this role is a £25896
    annual salary, comprising a base salary of £24232 supplemented by an estimated 1664
    in gratuities per annum, ensuring a rewarding compensation package.

    The Belfry
    Meetings and Events:


    At The
    Belfry we have beautiful event spaces. Our comprehensive and stylish meeting
    facilities comprise of 24 conference and banqueting rooms and can cater for a
    variety of events from board meetings to a full-scale conference or a product
    launch,. The resort also caters for more leisure-based events such as weddings,
    christenings and birthday celebrations.

    About the
    role:


    As a
    Meetings and Events Team leader you will be responsible for checking that the BEO details are correct with
    customer, ensuring all information is passed to relevant departments and to
    monitor the setup team and ensure their work is of the highest standard and all
    rooms are set correctly.

    You will also be responsible for:



    • Meet and greet all company organisers ensuring
    a warm welcome to the hotel.

    • Deal with complaints/problems politely and
    make every effort to resolve these with minimal inconvenience to the customer.

    • Ensure effective and efficient lines of
    communication are developed and maintained, including exercising appropriate
    shift hand-over procedures

    • Training and coaching staff to maximise
    performance and consistently deliver 100% guest satisfaction

    • Supervise and motivate staff to encourage and
    obtain maximum commitment and efficient service.

    • Carry out other duties that may be necessary
    from time to time.

    • Passionate about the industry and poses an
    ability to work on own initiative

    About you:


    The ideal candidate will have proven experience
    in a meeting and events role and good communication skills and a passion for
    delivering exceptional levels of guest service are

    You will also have the following:

  • Great communication skills
  • Friendly and approachable
  • Good timekeeping
  • Able to use initiative
  • A team player

    • Belfry Benefits

    Learning & Development


    We inspire and develop our team through on-the-job
    coaching & mentoring, in-house training and provide access to our online
    learning platform, The Belfry Campus. We offer apprenticeships in a host of
    subjects delivering nationally recognised qualifications to help advance
    careers, and our LEAD development programme empowers and inspires our teams to
    grow from Team Member through to Executive roles. We aim to promote internally
    where possible, nurture ambition and ensure all our team looking to progress
    have development plans in place, to support you to achieve your potential.

    Wellness

    We prioritise your wellbeing with discounted gym
    memberships and wellness programmes for personal growth. Partnering with The
    Burnt Chef Project, we offer mental health support and access to funded
    counselling. Our healthcare schemes include life assurance, 24-hour GP
    services, and health cash-plans, while our Menopause Support programme provides
    tailored assistance. With Wagestream access, you can easily track earnings,
    manage savings, and access wages on your terms, promoting financial wellness. Our
    Cycle2Work scheme supports sustainable travel for environmental and team
    wellbeing.

    Showing our appreciation


    We appreciate our team with our annual Belfry
    Awards, long service recognition, and extra holidays for loyalty and team
    events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
    you and your friends & family. Access to Perkbox provides discounts &
    vouchers for everyday use plus on the spot rewards for your hard work. We
    provide free parking, a subsidised taxi service, and complimentary meals during
    shifts.

    Making a difference


    We are committed to sustainability
    and are proud of our Silver Award from Green Tourism and GEO Certification. The
    Belfry, spanning 550 acres in the Midlands, prioritises giving back to our
    local community and protecting wildlife. We integrate ESG into everything we
    do, from charity initiatives, raising over £20,000 last year, to golf course
    maintenance. We track charitable work at personal, departmental, and
    resort-wide levels to showcase our community contributions.

    Our Values


    Working here is more than 'just a
    job': we are a community that values each individual's contribution and growth,
    whilst supporting each other's success - regardless of department or role. Our
    Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and
    Deliver Every Day – aren't just words; they're the foundation of our culture
    and the essence of who we are.

    If you're seeking a place where you
    can contribute, grow, and have a lasting impact – then the Belfry Hotel &
    Resort is the place for you.

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