Customer Service Representative II - Paisley, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific Paisley, United Kingdom

2 weeks ago

OTHER

Description

Job Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Job Title: Customer Care Representative

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

About Team: UK Customer Care Team that plays vital role in managing Quote to Cash transactions, supports Customers in the region.

Role & Responsibilities

Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers.

Nature of experience:

Order Management, Experience in core Customer Service.

Proven Customer Service/Customer Care experience.

Track record of over-achieving quota.

Strong phone contact handling skills, Good Email writing skills and active listening.

Familiar with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication skills.

Ability to multi-task, prioritize and manage time effectively.

Working knowledge in customs bonded warehouse would be additional advantage

Knowledge Required:

Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.

Skills:

Order Management, Customer Service, Issue resolution, Customer retention, Listening Skills, Phone Skills, Email Etiquettes, Resolving Conflict, Multitask, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving, Adaptability, Ability to Work Under Pressure, Computer Skills.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Customer Service Representative

3 weeks ago

Adecco UK Paisley, United Kingdom

Customer Service Representative wanted to work with our global, pharmaceutical client based in Paisley. · Working in office 5 days per week, you will benefit from flexible start times ranging from 0730 to 0930 Monday to Friday (to suit you) - at a pay rate of £11.28 per hour. Thi ...
Customer Service Representative

1 week ago

Thermo Fisher Scientific Paisley, United Kingdom

Customer Service Representative - Paisley · This is a full-time permanent role. · Working 4 days in the office and 1 day at home. · When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality, and innovation. As ...
Customer Service Representative

1 week ago

Jewson Builders Merchants Paisley, United Kingdom

**Do you have Sales experience in the building industry/ Building Merchant?** · **Are you driven, motivated and proactive?** · **We have a new vacancy for a Senior Sales Customer Service Advisor at Jewson in Kirkcaldy Competitive Salary + Pension + Life Assurance + 33 days holida ...
Customer Service Representative

1 week ago

Carlton Die Castings Ltd Paisley, United Kingdom

The role involves working within the office department of a busy and fast paced engineering company. The main duties will be communicating with customers, providing regular updates on order status, order processing and general office administration. · The role is full time with n ...
Customer Service Representative

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your ca ...
Customer Service Representative

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your ca ...
Customer Service Representative

3 weeks ago

Carlton Die Castings Ltd Paisley, United Kingdom

The role involves working within the office department of a busy and fast paced engineering company. The main duties will be communicating with customers, providing regular updates on order status, order processing and general office administration. · The role is full time with n ...
Customer Service Representative

3 weeks ago

The Albex Group (Kent Foods Limited) Paisley Paisley, United Kingdom

Kent Foods Limited are part of a Group of Companies (The Albex Group) specialising in food packing and distribution. Our group consists of Tom Walker (cheese), Henley Bridge (chocolate and fine foods), BFP (ingredients for artisan bakers) and Kent Foods (commodities such as sugar ...
Customer Service Representative Ii

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

**Job Title: Customer Care Representative** · When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your ...
Customer Service Representative Ii

2 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion a ...
Customer Service Representative Ii

1 week ago

Thermo Fisher Scientific Paisley, United Kingdom

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide ou ...
Customer Service Representative Intern

2 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your car ...
Customer Service Representative Ii

2 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the wo ...
Customer Service Representative Ii

2 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion a ...
Customer Service Representative Ii

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

**Customer Service** · **Location Paisley** · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the wor ...
Customer Service Representative Ii

2 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide ou ...
Customer Service Representative Ii

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide o ...
Customer Service Representative Ii

3 weeks ago

Thermo Fisher Scientific Paisley, United Kingdom

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the wo ...
Customer Service Representative Ii

3 days ago

Thermo Fisher Scientific Paisley, United Kingdom

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide o ...
Customer Service Representative Ii

1 week ago

Thermo Fisher Scientific Paisley, United Kingdom

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the wo ...