Service Support Specialist - Aylesford, United Kingdom - Shorterm Group

Shorterm Group Aylesford, United Kingdom

1 week ago

Engineering / Architecture

Description

Job title:
Service Support Specialist (Heavy Plant)

Job location:
Larkfield (Aylesford, Kent)

Salary:
£40,000 - £45,000

Hours:
40 hours per week
Monday - Friday
8am - 5pm

Duration:
Permanent

Start date:
Immediate

Benefits:
25 days holidays - Plus Bank Holidays
3 x salary life insurance

Client Summary:
A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.

Position Summary:
Service Specialist providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Controller and Service Manager a - 6 month training period to be given to bring candidates up to speed on company products

Duties include:

Providing technical support across a wide range of Heavy Plant and Light Equipment
Use of SAP systems to order and manage parts stock
Manage customer relationships in relation to - Service / Repair / Warranty queries.
Proactive use of Telematics / BOTIS System to manage ongoing service / maintenance packages.
Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues
Working closely with the Service Controller to ensure timely "In Field Product Support" and eligibility for warranty repair work
Set up and continually update a knowledge database that is accessible by all in the

Product Support office

Person Profile/Experience:

Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller
Good Technical Knowledge
Good Customer Service Skills - (Customer Facing)
IT Literate
SAP Experience (desirable but not essential)

Contact Information:
James Bell

Email:
(url removed)

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