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    Area Sales and Development Manager - Glasgow, United Kingdom - ScottishPower

    ScottishPower
    ScottishPower Glasgow, United Kingdom

    2 weeks ago

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    Description

    Area Sales and Development Manager

    Home Based

    Flexible Working Pattern

    Closing date: 17th May 2024

    Purpose

    The role of Area Sales and Development Manager sits within the Sales Business, reporting to the Business-to-Business Manager.

    In this role, you will be the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met. You will recruit and identify through business development, new outsourced call centres as required to meet overall channel sales targets and act as the principal point of contact for all marketing sales activity in relation to nominated outsourced call centres.

    Responsibilities

    As the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met, you will successfully identify, recruit, develop and account manage outsourced call centres from operational set up through to ongoing delivery in order that the channels sales, quality and compliance targets are met.

    Being responsible for ensuring nominated outsourced call centres have a proper contractual relationship with ScottishPower and that they are in adherence to the agreed SLAs and industry regulations / licence requirements, you will also work with the Insight Telesales Data Manager to ensure nominated outsourced call centres have an ample flow of data to support their activities and that the data is prepared in such a way as to maximise the benefit to the company and ensure the lowest cost per service possible.

    Analysing daily performance reports for all activities (sales, quality and compliance), reporting on this activity to pull together recovery plans should they be necessary to ensure set targets are met, you will arrange and lead weekly, monthly and quarterly operations meetings with all nominated outsourced call centres.

    Develop the scripting and objection handling used by outsourced call centres to maximise the effectiveness of any campaign, ensuring all regulatory requirements are met, you will review, refresh and deliver training material for outsourced call centres regularly, maximising the effectiveness of campaign(s), ensuring all regulatory requirements are met.

    Listening to significant call samples from nominated outsourced call centres every week to ensure that all regulatory obligations and licence conditions are being met and to drive quality improvements from the call centre, you will be required to liaise with the Compliance Team regarding all areas of compliance including but not exclusively complaints received in relation to all sales activities undertaken at nominated partners and to take appropriate action as required.

    What you'll bring

    With management experience from a Sales and/or Marketing environment, you will possess the ability to drive sales volumes whilst maintaining high quality levels.

    Displaying your proven ability to lead and manage individuals and teams, you will be an excellent communicator and influencer, possess excellent account management and contract negotiation experience and hold a flexible attitude to working hours to cope with travel, peak workloads and customer/staff requirements.

    Additionally, a flexible attitude to personal development is required to acquire new skills associated with flexible management requirements.

    What's in it for you

    As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

    At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

    • 36 days annual leave
    • Holiday purchase - perfect your work/life balance with extra annual leave
    • Share Incentive Plan and Sharesave Scheme
    • Payroll giving and charity matched funding
    • Technology Vouchers - save more and spread the cost of your technology purchases
    • Count us in - pledge to reduce carbon emissions and help fight climate change
    • Electric Vehicle Schemes - to help you transition to green/clean driving
    • Cycle to Work scheme and public transport season ticket loans
    • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
    • Life Assurance (4x salary)
    • Access to nudge' financial wellbeing support
    • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

    Why ScottishPower

    ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

    Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

    ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers .

    Mobility Information

    Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

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