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Cheadle Hulme

    Payroll Support Officer - Cheadle Hulme, Greater Manchester, United Kingdom - Grassroots Recruitment Limited

    Grassroots Recruitment Limited
    Grassroots Recruitment Limited Cheadle Hulme, Greater Manchester, United Kingdom

    2 weeks ago

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    Description
    Helpdesk, 1st Line Support, Payroll software Support, Payroll Support – Cheadle Hulme, Cheshire to £25,000 PA.

    This growing financial software development company based in Cheadle Hulme is looking to hire an individual to be the first point of contact for the support of their payroll software and customer liaison.

    The Customer Success Executive's main responsibility is to provide a first-line support to end users who face difficulties with their software platforms.

    You should have a payroll and accounting experience preferably in the temporary labor market (umbrella experience would be a distinct advantage) combined with customer service experience.

    Ultimately, you should be able to ensure high quality technical support and increase client satisfaction by resolving most issues without reference to the technical team.

    Ensuring customer service is timely and accurate within same day response times
    Ensure issues are escalated appropriately e.g. customers do not go straight to senior managers to report an issue.
    Reporting to the Helpdesk Manager trends and help identify customer risks
    Proven experience in a customer service environment
    ~ Hands on experience operating in a helpdesk team preferably in umbrella payroll
    ~2-3 year experience in payroll & Accounting background with an ability to give instructions to a non-technical audience
    ~ AAT, ACCA, CIPP or similar qualifications in a relevant field would be a distinct advantage.
    ~ Customer-service oriented with a positive problem-solving attitude
    ~ Excellent written and verbal communications skills (minimum of a B at GCSE English language)
    ~ We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
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