Customer Service Representative - Knutsford, United Kingdom - 808 Group

808 Group Knutsford, United Kingdom

2 weeks ago

permanent Customer Service / Support

Description

Customer Service Representative

Company Overview: Our client is a leading claims management company dedicated to providing exceptional support and guidance to individuals navigating various claims. Our mission is to assist clients in efficiently and effectively managing their claims, ensuring they receive fair compensation and timely resolution. They are committed to delivering unparalleled customer service and fostering trust and satisfaction among their clients.

Job Description: As a Customer Service Representative, you will play a vital role in delivering superior customer experiences and facilitating the claims management process for our clients. You will serve as the primary point of contact for individuals seeking assistance with their insurance claims, providing empathetic support, accurate information, and proactive solutions to address their needs effectively.

Key Responsibilities:

Customer Assistance: Respond promptly to inquiries, concerns, and requests from clients via phone, email, or other communication channels. Provide personalised assistance and guidance throughout the claims process, demonstrating empathy and understanding towards each client's unique situation.
Claims Management: Coordinate with clients, and other relevant parties to ensure the efficient processing and resolution of claims. Review claim documentation, assess eligibility, and facilitate necessary actions to expedite claim settlements while adhering to regulatory requirements and company policies.
Communication and Follow-Up: Maintain regular communication with clients to provide updates on their claims status, address any queries or issues, and ensure transparency and clarity throughout the process. Proactively follow up with clients and relevant stakeholders to gather additional information, resolve outstanding issues, and facilitate timely resolutions.
Documentation and Record Keeping: Accurately document all client interactions, claim details, and relevant information in the company's database or CRM system. Maintain organized records and files to facilitate easy access to information and ensure compliance with data protection regulations.
Problem Resolution: Identify and escalate complex or escalated issues to the appropriate internal departments or management for resolution. Collaborate with team members to develop creative solutions, overcome challenges, and ensure the highest level of customer satisfaction.
Customer Education: Educate clients on their rights, entitlements, and responsibilities related to their insurance claims. Provide clear explanations of processes, procedures, and requirements to empower clients to make informed decisions and navigate the claims process with confidence.

Qualifications:

Previous experience in customer service, preferably in a related industry such as insurance, claims management, or financial services.
Strong communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
Excellent interpersonal skills and the ability to empathize with clients while maintaining professionalism and composure.
Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities effectively.
Proficiency in using computer systems, databases, and office software applications.
Knowledge of insurance terminology, claims processes, and regulatory requirements is advantageous.
A commitment to delivering exceptional customer service and exceeding client expectations.

Benefits:

Competitive salary - £23,000
Comprehensive benefits package
Opportunities for professional development and career advancement
Positive and supportive work environment
Meaningful work assisting individuals in times of need

Customer Service Representative

4 weeks ago

808 Group Knutsford, United Kingdom

**Customer Service Representative** · **Company Overview**:Our client is a leading claims management company dedicated to providing exceptional support and guidance to individuals navigating various claims. Our mission is to assist clients in efficiently and effectively managing ...
Legal Researcher

3 weeks ago

Forrest Recruitment Knutsford, United Kingdom Full time

LEGAL RESEARCHER – KNUTSFORD – UPTO £26,000 – PERMENANT · Working for a well-established professional organisation who provide high end training to a wide range of professional services. · Duties include: - · Conducting in-depth research in the latest developments with case law ...
Customer Service Advisor

3 weeks ago

Irlam Associates Knutsford, United Kingdom

* Explaining service and pricing. · - Develop lasting customer relationships. · - Provide a high level of customer care through regular contact · Customer Service Advisor · Knutsford · £20k - £22k + bonus (£1k per quarter) · 9am-5pm + On call (1 evening per week from home) · Irla ...
Customer Service Administrator

3 weeks ago

Burgh Recruitment Ltd (Financial Services) Knutsford, United Kingdom

**Administrative Assistant** · **Location: Knutsford** · **Salary: Up to £28,000** · **Are you an enthusiastic Administrative Assistant eager for your next role? Could you fulfil a vital support function within a busy office?** · You will be working as part of the team at a highl ...
Service Advisor

3 weeks ago

Mangoletsi Holdings Knutsford, United Kingdom

We have an great opportunity for an experienced service advisor to join our multi franchise, aftersales department at Mangoletsi near Knutsford, Cheshire. · We are proud to be privately owned meaning you are so much more than a number and we have been in business for almost 60 ye ...
Brand Specialist

2 weeks ago

Sytner Group Knutsford, United Kingdom

**About the role** · We have an excellent opportunity available for a motivated Brand Specialist to join our team at Sytner Land Rover Knutsford. · As a Sytner Brand Specialist, you will support the Service Advisor team with admin duties, preparation of job cards and answering te ...
Multi Drop Delivery Driver

3 weeks ago

M4 Specialist North Region Knutsford, United Kingdom

**Full Job Description: - MUST BE ABLE TO START MONDAY 05 JUNE** · M4 Specialists are looking for a Full Time Multi Drop Delivery Drivers to work on behalf of one of our well known client. · This client has an extensive delivery network which covers the UK, · You will be deliveri ...
Workshop Controller

3 weeks ago

Sytner Group Knutsford, United Kingdom

Sytner Land Rover Knutsford are looking for bright, highly motivated, enthusiastic and experienced Workshop Controller to support the workshop manager in running an efficient and driven workshop. · Our ambition is to provide our customers with an easy and enjoyable experience eve ...
Used Car Preparation Controller

3 weeks ago

Sytner Group Knutsford, United Kingdom

**About the role** · Sytner Land Rover Knutsford is looking to recruit a Used Car Preparation Controller to join their fantastic and motivated team. · In addition to this, you will be responsible for the timely preparation of our retail used car stock through our aftersales depar ...
Customer Care Representative

2 weeks ago

iSupply Group Knutsford, United Kingdom

iSupply Group are looking for a Customer Care Representatives to start on a permanent basis for a rapidly growing banking company based Knutsford · **The Job** · - Hybrid working · - Office hours run Monday to Friday · - Shifts include working hours of 09:00 - 17:00 and 10:00 - 1 ...
Buk Client Lead

3 weeks ago

Barclays Knutsford, United Kingdom

**BUK Client Lead** · **Manchester, Glasgow, Knutsford** · As a Barclays BUK Client Lead, your role is a senior role in the UK Procurement client partnerships team. The BUK Procurement Client Lead role plays a key supporting role in ensuring the services provided to Barclays UK b ...
IT Service Manager

1 week ago

Barclays Bank PLC Knutsford, United Kingdom Full time

IT Service ManagerKnutsfordAs a Barclays IT Service Manager, you will enable Development Services to manage operational risk through ensuring compliance with Technology Standards and Security requirements, whilst promoting operational excellence, using sound IT Service Management ...
Cloud Data Engineer

2 weeks ago

Capgemini knutsford, United Kingdom

Job Title: Cloud Data Engineer · Location: Knutsford, UK · Hybrid work: 2-3 days a week · Capgemini is seeking a Cloud Data Engineer to join Capgemini Financial Services I&D Practice. This is a permanent, full-time position in Knutsford, UK and this represents a unique opportunit ...
Receptionist / Junior Client Administrator

2 weeks ago

MPC Moving Picture Company Knutsford, United Kingdom Full time

Company Description · Evelyn Partners is the UK's leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services ...
Supervisor, Production Support Engineer

4 weeks ago

Magnit knutsford, United Kingdom

Who We Are · Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, s ...
Clinical Fellow Reproductive Medicine

6 days ago

Liverpool Women's NHS Foundation Trust Knutsford, United Kingdom Permanent

Job summary · Hewitt Fertility Centre is looking to recruit 2 Clinical Fellows - One post will be on a permanent basis and the 2nd post will be a Fixed Term for 12 Months. Working across fertility clinics in Liverpool and Knutsford. · We are advertising for a Clinical Fellow (Lo ...
Desktop Administrator

1 week ago

Magnit Global Knutsford, United Kingdom

About the Role · Magnit Global is seeking a Desktop Administrator that Provides fast and useful technical assistance on end user computer systems, mobile phones (Android, iOS), and tablets. You will answer queries on technical issues, troubleshoot to determine root cause, as well ...
Cloud Data Engineer- Senior

2 weeks ago

Capgemini Knutsford, Cheshire, United Kingdom

Cloud Data Engineer Location: Hybrid work: 2-3 days a week · Capgemini is seeking a Cloud Data Engineer t o join Capgemini Financial Services I&D Practice. This is a permanent, full-time position in Knutsford, UK and this represents a unique opportunity for someone to enhance th ...
Sales Executive

2 weeks ago

Sytner Group Knutsford, United Kingdom Full time

Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. · Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that vi ...
HR Officer

1 week ago

Reed Knutsford, United Kingdom Freelance

My exclusive client based in Knutsford, are currently seeking a HR Officer to oversee the day-to-day HR functions within their busy factory. This role is crucial in servicing all HR needs for both salaried staff and hourly paid workforce, with a total workforce of just over 100 m ...