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    Dispute Resolution Analyst - London, United Kingdom - Crowe UK

    Crowe UK
    Crowe UK London, United Kingdom

    3 weeks ago

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    Description
    Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world.

    We pride ourselves on looking after our people, whether you're working in corporate tax, statutory audit or you're a technology or finance specialist - at Crowe we invest in our people to help them be the best they can be.

    We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that's why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

    This is a National role, reporting into the firm's Senior Manager for Technology Support.

    The role is London based and will entail some travel to the firm's regional sites for helpdesk, administration and project work.

    30, the Helpdesk teams working hours are have a shift rota in place where you will work alternate weeks of two shifts - 08.For the first three months of your probation period you will expected to work Mon-Fri in the London office.

    Once you have authorisation from your Line Manager to work from home hopefully after the three month probation meeting, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the next week - as an example Wednesday-Fri, Mon-Tues week 2, then the next five days will be WFH.

    In addition, there will be a requirement for weekend work and or overtime.

    There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm).

    100MB - 1GB Fibre WAN network
    ~4G, Mobile and Cisco VPN remote working
    ~ Blackberry Work/Microsoft Intune
    ~ Microsoft 365
    ~ Microsoft Exchange Online
    ~ Microsoft Teams telephony, messaging, conferencing
    ~ SharePoint 2013 Intranet (CROCUS)
    ~ Wide range of proprietary accountancy industry applications (all SQL DB's):
    ~ CCH, Alphatax, Caseware, PDM, Sage, Xero, Quickbooks etc.

    Windows 10/11 Enterprise
    Windows 2016/2019 server and Cisco/HP networking environment
    Installing and configuring computer hardware and software
    Involvement in National Technology projects
    Planning and undertaking scheduled maintenance upgrades or software deployments
    Setting up accounts for New starters and ensuring they can log in and use their laptop
    In-depth knowledge of hardware and software
    Up-to-date knowledge of IT and software trends
    Articulate and excellent telephone manner
    Experience with mobile technology (MDM/Blackberry Work/Microsoft Intune and iPhone/Android handsets)
    Helpdesk Experience
    Strong knowledge of Microsoft teams and Microsoft 365
    Strong working knowledge of Windows 10/11
    Knowledge of MS SQL
    Microsoft 365
    Microsoft Teams
    Video conferencing

    Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

    Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

    We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge.

    At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career.

    In return we can offer you continued career development, highly competitive salaries and flexible benefits. Crowe is committed to equal opportunity and diversity in recruitment and employment.

    We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

    Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

    We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.

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