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    Resolution Analyst - London (Greater), United Kingdom - Financial Services Compensation Scheme

    Financial Services Compensation Scheme
    Financial Services Compensation Scheme London (Greater), United Kingdom

    5 days ago

    Default job background
    Part time, Full time
    Description
    The Vacancy

    Resolution Analyst



    Salary:
    £41,000 per annum,



    Location:
    Aldgate East, London. We are a hybrid workforce and spend 40% of our time in the office.

    Hours: We offer other flexible work options, such as compressed hours.

    Job description:

    Reporting to the Resolution Team Manager, you are responsible for the delivery of the Solvency Investigation process and supporting the Resolution business area including Emerging Issues, Default, and Insurance to ensure the right outcomes for our customers.

    You will strive to put our customers first and ensure that customer claims, queries, and payment processes are adhered to and resolved within agreed timeframes.
    • In being a member of the Resolution Team, you will:
    • Deliver one consistent pre-default process for all claims/ products/firms
    • Liaise with third parties including the firm, FCA, FOS, PRA, Insolvency Practitioners, and Run off agents to collect relevant information on the firm
    • Collect and analyse relevant data and information on which FSCS can make appropriate decisions and/or payments to customers
    • Prepare process documentation and direction for the handling of claims upon declaration handover
    • Take responsibility for preparing and sending out requests for information, monitoring replies and chasing as appropriate
    • Determine the legal status, liability and solvency of firms, providing the required documentation and correspondence for decisions
    • Provide strong administrative support to the wider Resolution business area
    • Provide strong customer service to FSCS customers you interact with
    • Liaise and support the wider Resolution teams to ensure customer queries are managed and adhered to with agreed SLAs
    • Regularly review supporting internal processes to identify opportunities for continuous improvement
      My Knowledge

      You will be able to demonstrate the knowledge, experience, or mastery of:
      • Demonstrate knowledge of Financial Services and the products FSCS deals with
      • Demonstrate strong administration skills.
      • Strong organisational skills and attention to detail
      • Demonstrate detailed knowledge of FSCS Rules, Policies and Processes.
      • Demonstrate working knowledge of customer experience.
      • Demonstrate working insolvency knowledge.
        We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please let your recruiter know.

        We also offer 26 days of annual leave, 9%+ pension contributions, private medical and dental insurance and 6 months paid maternity/paternity/shared parental leave.

        About Us

        For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

        Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

        We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
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