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    Dispute Resolution Analyst - London, United Kingdom - Match Digital

    Match Digital
    Match Digital London, United Kingdom

    2 weeks ago

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    Description
    Flexible working (2 days in the office per week)

    Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands.

    The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers – connecting the customer's devices with the brand and world around them.

    With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable impact on society, the environment and in education.

    With almost 40 nationalities in the UK HQ, they embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles – seeking to learn from these different perspectives.

    The role Our client is moving towards the next phase of customer experience – evolving to delivering integrated journeys that meet customer needs traversing both online and offline channels.

    The Behavioural Analyst will form part of the Conversion Science team, playing a key role in understanding and leveraging user behaviour data from digital platforms to optimise conversion rates and drive business growth.

    This role will collect and analyse user behaviour data, identify conversion barriers, conduct customer segmentation, and provide data-driven recommendations for optimisation strategies.

    Collect and analyse user behaviour data across digital platforms (including websites, mobile applications, and online campaigns) to improve conversion rates.

    Use statistical methods and advanced analytical techniques to identify trends, patterns, and anomalies in user behaviour data.
    A bachelor's or master's degree in a relevant field, such as Psychology, Cognitive Science, Data Science, or statistics.

    Demonstratable experience working as a Behavioural Analyst, Data Analyst, or Digital Analyst within a Behavioural / Cognitive Science team.

    Experience with enterprise-level web analytics tools such as Decible, Content Square, Adobe Analytics, Google Analytics.
    Experience with data visualisation platforms such as Tableau or Power BI.
    Strong understanding of user experience principles and digital marketing concepts.
    Proficiency in statistical analysis, experiment design, and segmentation techniques.

    The chance to develop your career with a global, multicultural team working on a fascinating customer experience transformation programme.

    A flexible working environment and the ability to work from home / flexible hours.
    Private healthcare and private dental insurance.
    Competitive pension, 26 days holiday (excluding bank holidays).
    Car lease scheme, season ticket loan and cycle to work schemes.
    Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.
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