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    Regional Services Manager - Dunfermline, Fife, United Kingdom - Nationwide Building Society

    Nationwide Building Society
    Nationwide Building Society Dunfermline, Fife, United Kingdom

    3 weeks ago

    Default job background
    Part time £54,000
    Description
    Job Description Payments Service Manager (12 month Fixed Term Contract)

    As a Payments Service Manager, you'll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels.

    You'll be responsible for managing risk whilst identify and implementing continuous improvement activities to drive increased value for our customers.

    This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys.

    The role is within the Service Management function within the value stream which is responsible for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments.

    At Nationwide we offer hybrid working wherever possible.

    More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

    We value our time in the office to solve problems, to learn, and to feel connected.

    For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices.

    You can also find out more about our approach to hybrid working here.

    Owning an end to end payment service is challenging but hugely rewarding and no day is the same. You'll manage small/medium scale Payment incidents through to resolution to resolve customer service issues and operational recovery incidents.

    You'll manage multiple supplier relationships, including material and high risk rated suppliers, managing the day to day operational SLAs and recognising any cost reduction or income opportunities.

    This will also include ensuring preventative root-cause analysis is undertaken and lessons learned from service incidents are fed into ongoing improvement plans.

    You'll need to take ownership and accountability for payment service risks, including raising new risks where appropriate and reviewing existing risks on a regular basis ensuring all actions are completed and updated in a timely manner.

    You'll work closely with the Product Owner team to understand the change roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service.

    Extensive Service Management experience
    Be an excellent communicator who is able to interpret and present technical information into business language.
    Have a good understanding and experience of incident management
    Have proven experience of managing suppliers, cost, service and risk.

    It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.

    Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

    A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
    ~ Life assurance worth 8x your salary
    ~ A great selection of additional benefits through our salary sacrifice scheme
    ~ Access to an annual performance related bonus
    ~ Access to training to help you develop and progress your career
    ~25 days holiday, pro rata

    Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population.

    As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.

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