- 3-6 months
- £ per day
- Inside Ir35
- Hybrid working model (London based office)
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Head of Resident Operations
3 weeks ago
Colbern Limited London, United Kingdom· Head of Resident Operations · Newham · Contract · £317.86 per day PAYE or £400 per day Limited paid via Umbrella Company inside IR35 · Our client is looking for an experienced Head of Resident Operations. · Looking for someone with a contact center background that can support ...
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Head of Resident Operations
3 weeks ago
Akton Recruitment East London, United Kingdom**Job Title**: Head of Resident Operations · **Location**: Newham, London · **Contract Type**: 3-month contract, hybrid · **Salary**: £400/day · **Role Overview**: As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the profes ...
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Head of Resident Operations
1 week ago
Aatom Recruitment London, United KingdomIdeally looking for someone with a contact center background that can support the managers with day to day operations and support me with the improvement programme we have underway – in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someon ...
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Head Of Resident Operations
3 weeks ago
AKTON Resourcing Ltd London, United KingdomJob Title: Head of Resident Operations · Location: Newham, London Contract Type: 3-month contract, hybrid Salary: £400/day Role Overview: As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the professional service area. You ...
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Head of Resident Operations
6 days ago
Investigo London, United KingdomExperienced Head of Resident Operations required for an immediate start · 3-6 months · £ per day · Inside Ir35 · Hybrid working model (London based office) · I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client. ...
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Head of Resident Operations
1 week ago
Spencer Clarke Group Ltd. London, United Kingdom £400My client in Central London is looking to appoint a talented Head of Resident Operations / Corporate Contact Centre on a Contract basis. · The role will lead the Corporate Contact Centre service, supporting with the improvement programme that is underway. · About the role ...
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Head of Resident Operations
3 weeks ago
CRA GROUP LIMITED London, United KingdomJob Description · The areas of operational responsibility include: · To manage strategically and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements. · Corporate Contact Centre including teleph ...
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Head of Resident Operations
3 weeks ago
CRA GROUP LIMITED London, United KingdomThe areas of operational responsibility include: · To manage strategically and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements. · Corporate Contact Centre including telephony systems and ch ...
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Head of Resident Operations
2 weeks ago
Aatom Recruitment Newham, United Kingdom ContractIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someon ...
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Tenant and Homeowner Involvement Team Leader
2 weeks ago
Akton Recruitment London, United KingdomSouthwark · £24 Per Hour · I am recruiting for a local authority who is looking for someone to ensure they involve there residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for loca ...
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Tenant and Homeowner Involvement Team Leader
1 week ago
Akton Recruitment London, United Kingdom Contract, Full time**Tenant and Homeowner Involvement Team Leader** · **Southwark · **Job Role** · Ensure residents are involved in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. · You ...
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Tenant and Homeowner Involvement Team Leader
2 weeks ago
Colbern Limited London, United KingdomNCD · Tenant and Homeowner Involvement Team Leader · Southwark · Contract · £20.22 per hour PAYE · Our client is looking for an experienced Tenant and Homeowner Involvement Team Leader. · PURPOSE OF THE JOB · 1. The purpose of this role is to ensure we involve our residents in im ...
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Residence Concierge
2 weeks ago
Six Senses London, United KingdomAs a Residences Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible an ...
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Residence Night Concierge
2 weeks ago
Six Senses London, United KingdomAs a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsi ...
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Day Concierge
1 week ago
PMR London, United KingdomOur client is currently seeking an experienced concierge to join the team at a luxury development in Westminster · The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm · **Main duties**: · - Deliver excellent customer service to all residents. · - Greet ...
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Assistant Director of Housing Management
1 week ago
Islington Council London, United KingdomWe are looking for a resourceful and ambitious assistant director with a commitment to challenging inequalities, to help develop a collaborative environment that empowers all staff to thrive and be able to deliver the high standards of quality required to meet the needs of our re ...
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Luxury Night Concierge
2 weeks ago
PMR London, United KingdomOur client is currently seeking an experienced concierge to join the team at a luxury development in Westminster · The shift pattern will be 4 nights on and 4 nights off with working hours 7pm - 7am · **Main duties**: · - Deliver excellent customer service to all residents. · - G ...
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Resident Host
2 weeks ago
Get Living London, United Kingdom**Overall Purpose** · This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing effic ...
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Luxury Night Concierge
1 week ago
PMR London, United KingdomOur client is currently seeking an experienced concierge to join the team at a luxury development in West London. · The shift pattern will be 4 nights on and 4 nights off with working hours 7pm - 7am · **Main duties**: · - Deliver excellent customer service to all residents. · - ...
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Luxury Day Concierge
3 weeks ago
PMR London, United KingdomOur client is currently seeking an experienced concierge to join the team at a luxury development in Central London, W1. · The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm · **Main duties**: · - Deliver excellent customer service to all residents. · ...
Head of Resident Operations - London, United Kingdom - Investigo
Description
Experienced Head of Resident Operations required for an immediate start
I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.
You will need to:
- support the managers with day to day operations
- support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme.
- strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.
The areas of operational responsibility include;
- Corporate Contact Centre including telephony systems and channel shift
- Workforce planning and performance management
- Quality assurance and system and service development
- Delivery of Resident Experience Programme work streams
If you feel you fit the above criteria and would like to discuss further, please reach out on or