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    Head of Resident Operations - London, United Kingdom - Investigo

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    Description

    Experienced Head of Resident Operations required for an immediate start

    • 3-6 months
    • £ per day
    • Inside Ir35
    • Hybrid working model (London based office)

    I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.

    You will need to:
    - support the managers with day to day operations
    - support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme.
    - strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.

    The areas of operational responsibility include;
    - Corporate Contact Centre including telephony systems and channel shift
    - Workforce planning and performance management
    - Quality assurance and system and service development
    - Delivery of Resident Experience Programme work streams

    If you feel you fit the above criteria and would like to discuss further, please reach out on or



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