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    Director of Project Management Full Time - London, United Kingdom - Quadient

    Quadient
    Quadient London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Full time Director of Customer Success UKI London - United Kingdom Apply
    Quadient is a global leader in customer communication solutions.

    It's these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

    Director of Customer Success
    Director of Customer Success is the person that oversees the middle ground between customer success and business development.

    They manage the customer success team in a way that combines the customers' goals with the business's goals to form a cohesive, data-led, and customer-informed process.

    The Director of Customer Success is the one responsible for the Customer Success team structure:

    they will inherit an already successful Customer Success team across the UKI region with the opportunity to build/expand the team further in the near future, create and have the final say on internal processes, and lead the team towards driving value for customers.

    Hybrid opportunity based out of our Hear East – Stratford location.

    Leading the customer success team, from developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner.

    Adding value to customer relationships and driving the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team.

    With a clear focus on net renewal rates with the objective of growing revenue year on year
    Driving and monitoring Volume / Usage

    Minimum of 5 years of experience working as a Customer Success Leader, leading a customer success team with proven performance and specific revenue goal achievement (typically set by the company interviewing for such a position).

    They will ideally have experience as a Customer Success Leader/Director overseeing circa 6 countries but we are open to experience only within UK.

    An MBA or related graduate or post-graduate degree is ideal, with a technical undergrad degree being an added advantage.

    Customer success courses and certifications are nice-to-have, but experience in the field is much more important and often substitutes traditional education.

    Deep understanding of software businesses, with knowledge of both the subscription and renewal models. In some cases, however, CS departments also exist for non-software products and services.
    Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.

    Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports.

    Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.
    #LI-Hybrid

    Flexible Work :
    Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

    Endless Learning:
    Access global opportunities for growth through our 24/7 online learning platform.

    Inclusive Community:
    Join diverse communities and engage in our Philanthropy program.
    Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
    Access our complimentary employee assistance program for mental health support.
    Empowerment, Passion, Inspiration and Community.

    When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

    Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer.

    We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

    *Similar Jobs Senior Public Sector Business Manager - Worcester Envelopes Account Manager Revenue Operations Senior Director UKI Business Development Manager - Northampton Senior Public Sector Business Manager - Worcester
    Envelopes Account Manager
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