- Conducting reactive repairs within customers' homes
- Dealing with emergencies that could be a threat to life and property as well as routine maintenance.
- Responding to prearranged repair appointments
- To actively drive and promote a first-time fix repairs culture
- Be forthcoming with new ideas and solutions to improve our service offering.
- A relevant qualification in one core trade
- Conscientious and aware of Health and Safety
- Driving licence
- Excellent communication skills and a customer focus
- Experience and working knowledge within multiple trades beyond your core trade.
- Experience in using PDA device to receive and complete jobs.
- Opportunities for salary progression, which is directly linked to performance reviews.
- Additional bolt on to salary for OOH and late shift rotation
- Vehicle provided for work use and commute.
- IT equipment to allow some optional home working.
- 'Live work better' scheme which actively encourages work-life balance.
- Annual leave starts at 25 days per year, increasing with length of service.
- Enhanced family leave.
- Company Pension – Citizen matches up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary).
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
- Medicash scheme - which includes , digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service).
- Recognition through our Employee Excellence Awards.
- Representation opportunities on our Staff Consultative Forum.
- Access to Citizen's Wellbeing platform.
- Employee Excellence Awards (winners receive extra days annual leave that year).
- Occupational Health.
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave.
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Plumber/ Carpenter - Coventry, United Kingdom - Citizen
Description
We are currently growing and developing our existing maintenance team and are looking for experienced Trade Engineers.
Our team carry out repairs on around 19,000 customer homes within the Coventry area.
We are currently seeking experienced trades engineers within all trades to carry out day to day reactive repairs within our customers' homes.
Citizen housing's social purpose is to provide homes that are a foundation for life. As a trade engineer within the reactive repairs department one of the key roles for these opportunities is to engage in high levels of customer service as well as offering your trade experience and knowledge to our wide range of diverse customers.
If you feel that you can offer this type of customer focussed service, then we would love to hear from you.
In housing you can make a real difference, the role of a Trade Engineer will involve:
As a Trade Engineer you must have:
We would be excited if you have:
Our people are everything and we offer:
There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.
