IT Support Engineer - Stoke-on-Trent, United Kingdom - OSI Systems, Inc

OSI Systems, Inc Stoke-on-Trent, United Kingdom

1 month ago

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Description

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role overview

As an I.T Support Engineer your job will be to diagnose and remediate I.T Issues, build, configure, and qualify IT solutions that address each customer's unique security needs on our cargo scanning systems. The primary function of this position is to act as the main point of contact for all Cargo service IT related queries. The scope of this position includes hardware, network, software configuration, documentation releases, and relevant software releases, in support of the ongoing health and maintenance of all product offerings. The candidate will work alongside the Cargo Engineering Software Team, Cargo product support engineers, Cyber Security and Cargo service business development teams.

Responsibilities

Operations – IT Systems Support: Address IT system-related and/or computer hardware-related sustaining issuesContribute to and participate in engineering change processes where applicableSupport personnel to identify root cause of IT infrastructure related problemsSupport personnel to clarify new or existing processesSupport commissioning/service personnel to find replacement solutions for legacy system components (e.g computer, printers, trackballs, etc.)Provide 2nd/3rd Line support for I.T systems Patch Management & System Upgrades: Validate and install patches across applicable systems. Provide support to field service teams with the installation of patches.Support the I.T Security advisor with installation and configuration of system upgrades. Provide further support to the installation of system upgrades on site.

Qualifications

Required:

5+ years of related/applicable experience in I.T

Must be familiar with Windows OS (both server and workstation) including Active Directory

Must have working experience with configuring and troubleshooting Active Directory

Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage

Must have advanced experience in networking with VLAN, VPN, and Firewall configurations

Cisco networking equipment or be CCNA certified configuring and maintaining networks.

High-level of technical troubleshooting + remediation experience at a 2/3rd line level.

Must be able to successfully pass security clearance checks.

Desirable:

Experience working in a global environment across multiple time zone.May Involve some international travel.

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