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Liverpool

    Customer Service advisor - Liverpool, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel  background
    Description

    Page Personnel are working in partnership with this reputable organisation to recruit for a permanent Customer Service Advisor to join their FMCG team in Liverpool.

    The successful candidate will be responsible for providing support to our valued customers,

    ensuring their questions and concerns are effectively addressed.
    Client Details

    Our client is a major player in the Fast Moving Consumer Goods industry with a substantial team of over 5000 employees.

    They are dedicated to delivering high-quality products and services in a fast-paced environment. This Liverpool-based company has a strong

    ethos centred around commitment and customer satisfaction.
    Description
    Handling customer inquiries promptly and effectively
    Resolving customer complaints and providing appropriate solutions
    Maintaining customer records by updating account information
    Working with the team to meet customer service targets
    Contributing to team effort by accomplishing related results as needed
    Providing product and service information to customers
    Keeping up to date with new products, services, and policies
    Building sustainable relationships and trust with customers
    Profile

    A successful Customer Service Advisor should have:
    Proven customer support experience in the FMCG industry is desirable
    Strong phone handling and active listening skills
    Excellent communication and presentation skills
    The ability to multi-task, prioritise, and manage time effectively
    Job Offer
    An attractive salary range of £23,000 - £25,000 per annum
    Generous holiday leave
    A supportive and inclusive company culture
    Opportunity to work in a fast-paced FMCG environment
    Unique training and development opportunities

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