Deputy Director Delivery Operations - London, United Kingdom - Ofgem

Description

Key Responsibilities, Outputs and Deliverables:

• Delivery of a significant programme of work and managing successful outcomes across teams, Ofgem, and professions
• Develops, plans, and delivers work outcomes, including clear and transparent work objectives, milestones, and success metrics.
• Accountable for agreeing and delivering on budget and resource requirements.
• Responsible for building and supporting the teams delivering the work, including effective scoping of work and setting clear responsibilities.
• Encourages and supports the development of colleagues within the profession and teams.
• Jointly responsible with the Personal Development Lead (PDL) for welfare and pastoral care of all colleagues.
• Undertakes appropriate D&I focus within their team and the wider organization.
• Plan, direct, coordinate, and lead activities within the Operations function and wider Delivery & Schemes team to ensure that all goals and objectives are accomplished within the prescribed time frame and funding parameters.
• Ensure effective and efficient delivery of the Schemes transactions (e.g. accurate and timely processing of applications, amendments, data, payments) in line with operational best practice, user-focused, and within set SLAs and KPIs.
• Design and Delivery of Operations function Key Outcomes, Measures, and Performance Indicators, including Issue and Risk framework and key controls.
• Through delegated authority decisions, manage value at risk related to assessment decisions for operations portfolios within a delegated authority framework.
• Drive rapid and consistent operational improvements to ensure that delivery provides a timely quality service in line with customers' expectations, with the most effective use of resources.
• Provide oversight for complex interpretation of regulations and complex case reviews, including representing Ofgem externally and internally as required.
• Successfully influence and manage relationships with Funding Partners to agree KPIs and SLAs that have been tested with Scheme Users and offer robust service levels at proportionate and efficient cost levels.
• Generation and delivery of Operations and Delivery and Schemes strategic plans and budgets in full, concerning the financial spend and the service deliverables.

Neil Lawrence (Director of Delivery and Schemes and other members of the Delivery and Schemes team) will hold a presentation on 6th June to talk about the remarkable work the directorate does and provide an opportunity for Questions and Answers. If you would like to attend that session, please contact Clare Williams who will add you to the invite.

Person specification

• Leading and delivering a significant operational function to external stakeholders within a large-scale business.
• Strong facilitation, negotiation, communication, and interpersonal skills.
• Extensive experience managing and developing diverse teams and ways of working.
• Leading and delivering significant projects within a complex organization.
• Delivering results and promoting development by leading, energizing, and inspiring others.

Desirable

• Proven leadership in delivering work across the breadth of the Energy Sector (or equivalent).
• Experience of complex case management, including interpretation of legislation and decision making.

Behaviours

• Delivering at Pace.
• Leadership.
• Communicating and Influencing.
• Changing and Improving.

Technical skills

• Please refer to the candidate pack.

Benefits

Alongside your salary of £90,000, Ofgem contributes £24,300 towards being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package, which includes up to 30 days of annual leave, excellent training and development opportunities, the opportunity to join the Civil Service pension arrangements with a valuable range of benefits, flexible working hours and family-friendly policies, and interest-free season ticket loan.

Things you need to know

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours, Experience, and Technical skills.
Full selection process included in the candidate pack.
Please indicate as part of your application which role you wish to be considered for or if you wish to be considered for both.
You will be directed to attach a CV setting out your career history, with key responsibilities and achievements. This should not exceed two pages, and please ensure you have provided reasons for any gaps within the last two years. You will also be required to complete a Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the criteria in the person specification. If you wish to be considered for both roles, please ensure that you fully evidence within your statement of suitability the essential criteria for both roles.
Failure to submit both documents (CV and Statement of Suitability) will mean the panel have only limited information on which to assess your application against the criteria in the person specification.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role, you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organization or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family-friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme
• nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behavior expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found. To learn more, please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.