Customer Service Assistant - Cambridge, United Kingdom - Britbet Racing LLP

Britbet Racing LLP

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Customer Service Assistant role involves placing bets on behalf of Racing Guests and in turn paying out winning ticket/s.

This requires the use of a touchscreen terminal to navigate around the different racecourses and races, as customers can bet at any course with a live race day.

As an Operator you will have the opportunity to work in a static Cashier role (till) in one of the public areas i.e.

Restaurant/Bar/Trackside or as a Courier with a hand held terminal (Tablet) in a Hospitality Lounge/Box area.

You will be assigned to Newmarket Racecourse and have first choice of their Race day fixtures. You may also be offered shifts at other local racecourses.

Please note for all work booked outside of your home course (Newmarket), travel pay will be given to subsidise time spent travelling as well as transport expenses.

For larger fixtures and Festivals such as; Cheltenham Festival and Aintree Grand National, overnight accommodation will be provided.

Role duties;

To use the betting terminals to take bets from customers (training provided on the system)
Pay out guests who supply winning ticket/s
Provide excellent customer service to racegoers
Handle cash and cash up at the end of each race day
Explain effectively, different bet types to customers (training provided)

Skills / Attributes;

Good customer service experience
Good mental arithmetic
No prior knowledge of racing or betting needed
Ability to deal with cash efficiently and total up at the end of each race day
Confident relaying information to guests around bets and races after training
Enthusiastic

Newmarket Racecourse 2023 Fixtures;
April - 18th, 19th, 20th

May - 5th, 6th, 7th, 18th, 19th, 20th

June - 23rd, 24th, 29th, 30th

July - 1st, 13th, 14th, 15th, 21st, 22nd, 28th, 29th

August - 4th, 5th, 11th, 12th, 18th, 19th, 25th, 26th

September - 23rd, 28th, 29th, 30th

October - 7th, 13th, 14th, 25th

November - 3rd, 4th

INDHP_

Job Types:
Part-time, Zero hours contract

Salary:
£11.00-£13.60 per hour

Benefits:

Free or subsidised travel
Free parking
Onsite parking

Schedule:

Day shift
Monday to Friday
Weekend availability

Supplemental pay types:

Tips

COVID-19 considerations:
In line with government rules

Application question(s):

Can you reliably commute to Newmarket Racecourse?
Are you able to commit to the majority of the racing fixtures mentioned in the description?
Can you attend our 3day training session from Tuesday 18thThursday 20th April?

Experience: