Complaints Handler - Leatherhead, United Kingdom - Lloyd Recruitment Services Ltd

Lloyd Recruitment Services Ltd

Verified Company

Leatherhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Handler

Our client is a leading name in the Financial Services industry, who are looking for an individual to join their friendly complaints team.

Joining a small and friendly team, you will ensure that all complaints are acknowledged in a timely manner, whilst also ensuring that the customer is kept fully informed throughout the entire process.

The Package
- £25k

Excellent Benefits Package

The Individual

Previous Complaints and Customer Relations experience
Excellent verbal and written communicator
Selfmotivated and enthusiastic

Duties:

To be responsible for investigation, resolution and reporting of all customer related complaints
To input all complaints onto CRM database, reporting and seeing through to completion
Ensure that all complaints are responded to within regulated timescales
Action monthly / daily reports in line with business process / requirements within agreed service standards
Make recommendations for improvements that deliver better business outcomes
To input Department Complaint Forms onto CRM database
To ensure any operational incidents identified are raised through the Incident Management Process
To be responsible for logging, investigation and gathering data of all DSRs in line with GDPR guidelines