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    Accounts Receivable Administrator - Gloucester, United Kingdom - Claranet

    Claranet
    Claranet Gloucester, United Kingdom

    3 weeks ago

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    Description

    About The Role

    Essential duties and responsibilities

  • Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection.
  • Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
  • Ensure that invoicing is accurate and issued in a timely manner.
  • Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
  • Ensure Project Invoice Proposals are checked and issued.
  • Manual Invoicing of Azure, AWS, and Google usage billing.
  • Issue Hosted Voice and Voice Call Usage Billing.
  • Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
  • Manage and action tasks on the Billing Dashboard.
  • Issue Domains billing and responsible for maintaining the renewals spreadsheet.
  • Manage the AR Approvals inbox.
  • Maximised cash collection.
  • Appropriate ledger ageing and debtor days.
  • Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
  • The resolution of customer queries.
  • Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
  • All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK's Credit Control procedures.
  • Support Auditors requests.
  • Providing billing calculations, including final invoicing and issue where appropriate.
  • Ensure all bespoke billing reports are issued in a timely manner.
  • Assist Accounts Receivable with cash analysis when required.
  • Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
  • Liaise with both internal and external customers promptly
  • Undertake additional ad hoc duties as directed by the Credit Manager.

    • Teams to collaborate with

  • Customer Success & Growth – assist with billing queries and figures
  • Finance – action billing enquiries and invoicing requests
  • Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
  • Order Processing – Order Approvals, Novations and Data Quality
  • Customer and Product PMO – resolve customer queries in respect of delivery discrepancies

    • About You

    Behavioural competencies – organisational and behavioural fit

  • Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK's services.
  • Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
  • Ability to work cross-functionally.

    • Critical competencies – technical fit

  • Excellent verbal and written communication skills.
  • Good Excel skills and desire to learn.
  • Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.
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