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Customer Experience and Insights Analyst
3 weeks ago
eFinancialCareers London, United Kingdom**Location**:London UK · **Grade**:10 (for internal use only) · **The Role**:Reporting to the Global Head of Customer Experience & Insights, the Customer Insights Analyst collects, analyses, and communicates customer insights to SPGICI Executives and teams. It is a high-profile r ...
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Experience Analyst/Senior Experience Analyst
2 days ago
Spotify London, United KingdomSpotify Internal Audit & Risk (IAR) is looking for a Senior Analyst with a technical or engineering background to join Internal Audit to help support and implement our Internal Audit strategy We are looking for an individual with experience working with agile, fast-paced organiza ...
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Experience Analyst/Senior Experience Analyst
14 hours ago
Spotify London, United KingdomFinance Strategy, Operations and Risk · Spotify Internal Audit & Risk (IAR) is looking for a Senior Analyst with a technical or engineering background to join Internal Audit to help support and implement our Internal Audit strategy We are looking for an individual with experience ...
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Experience Analyst/Senior Experience Analyst
2 days ago
The Emerald Group London, United KingdomOur client is looking for an energetic, driven and intelligent individual who has what it takes to be a Senior Exposure Management Analyst. Type: Permanent · Support and manage data entry team (internally and externally) · Daily use of ExposureHub (Ebix) and making sure the qual ...
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Experience Analyst/Senior Experience Analyst
5 days ago
Compliance Professionals London, United KingdomOur client is a leading international bank based in the City. They are looking for a Senior CDD Analyst to join the team THE RESPONSIBILITIES: · Workingonvariousentitytypessuchas,Trust,Foundations,LLPs,LLC,Funds/HedgeFunds, Charities,SPV/SPEandcomplexownershipstructures. · Know ...
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Colleague Experience Analyst
3 weeks ago
Sumitomo Mitsui Banking Corporation – SMBC Group United KingdomWe are seeking a talented and driven individual to join our innovation team as an Innovation Analyst. This role is critical in supporting the bank's efforts to drive innovation, leverage emerging technologies, and maintain a competitive edge in the rapidly evolving financial serv ...
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Experience Analysis Analyst
2 weeks ago
Cherry Pick People United KingdomAs a leader in one of the highest growth sectors in global commercial real estate, this is an exciting company in which to build your career. They have been at the forefront of a niche commercial/retail sector for over 25 years and have now developed and own an exciting new acces ...
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Lead Experience Analyst
2 weeks ago
Marlin Selection Recruitment United KingdomMarlin Selection are presently working on a very exciting role with an energy trading firm that specialises in power and renewable energy who are currently looking to hire a Lead Trade Control Analyst to join their busy team in London.Your main responsibility within the role will ...
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Experience Design Analyst
6 days ago
Maxwell Bond United Kingdom £400SOx Analyst - £400 per day - Outside IR35 - Fully remote / UK only ** · Remote / UK only · £Supporting the SOx Manager to help build and design the businesses SOx Programme, driving controls and maturity on a global scale. · The SOx Analyst will have experience with remediation ...
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Experience Management Analyst
3 weeks ago
RefinedSearch London, United Kingdom Full timeOur client is a leading global energy and commodities firm with an international reputation for integrity developed over decades. Reporting into the Environmental Products Trading function, the Senior Carbon Analyst will build, enhance and optimize all fundamental models, analyti ...
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Lead Experience Analyst
1 week ago
The Emerald Group London, United KingdomThe Lead Experience Analyst (Longevity) will be responsible for all Longevity deliverables working closely with both the Pricing and Longevity teams. · Location: London · Category: Life Actuarial · Type: Permanent · Key duties (including, but not limited to): · Ensuring a ...
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Experience Insight Analyst
2 weeks ago
MSQ London, United KingdomMSQ Data is a centralised data team that sits at the heart of MSQ, the UK's fastest growing multi-disciplinary marcomms group. We are a growing team of market leading, best-in-class specialists, based in our HQ in Covent Garden. Working closely with all MSQ agencies, who may be p ...
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Experience Insight Analyst
3 weeks ago
RedCat Solutions Ltd London, United KingdomMarketing and Insights Analyst wanted to join one of the largest banks in the UK who are currently innovating the payments space. Sitting within their Go To Market and Commercialisation team you will be solving a wide-range of business problems through data and insights. Identify ...
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Colleague Experience Analyst
3 weeks ago
Sumitomo Mitsui Banking Corporation - SMBC Group London, United KingdomJob Description We are seeking a talented and driven individual to join our innovation team as an Innovation Analyst. This role is critical in supporting the bank's efforts to drive innovation, leverage emerging technologies, and maintain a competitive edge in the rapidly evolvin ...
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Associate Experience Analyst
1 day ago
GlobalData Plc London, United KingdomGlobalData is a leading intelligence platform for the world's largest industries. We empower organizations and individuals to make better decisions with trusted intelligence that decodes the future of a dynamic world. Using the advantage of one platform, we combine the collective ...
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Service Experience Analyst
1 week ago
Addition+ United Kingdom £37,000We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst . It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for ...
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Experience Design Analyst
6 days ago
Maxwell Bond United Kingdom £400SOx Analyst - £400 per day - Outside IR35 - Fully remote / UK only **SOx Analyst Outside IR35Remote / UK only £4007 monthsSupporting the SOx Manager to help build and design the businesses SOx Programme, driving controls and maturity on a global scale.The SOx Analyst will have ex ...
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Lead Experience Analyst
1 week ago
Vallum Associates Limited United KingdomLead Trade Control Analyst · London · This role requires someone to lead in the development of Industry Standard KPIs, to identify and monitor risks in trade accuracy. Working closely with Front office, Operations and IT teams and develop strong relationships with key stakehold ...
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Lead Experience Analyst
1 week ago
Harnham United Kingdom £70,000LEAD MODELLING ANALYST - INSURANCE PRICING £70,000REMOTE WITHIN UK This is an exciting opportunity to join an ambitious insurance business who own a number of brands on the market. This business are known for having a really collaborative environment and offer flexible working ar ...
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Experience Analysis Analyst
15 hours ago
Adecco London, United KingdomJob Title: Reward Analyst (Advanced excel) · Location: London Liverpool Street (hybrid) · Perm · Reporting to the commission manager, ensuring bonus and commission payments are calculated accurately and processed on a timely basis. Acting as a business partner to support bonus a ...
Service Experience Analyst - United Kingdom - ParentPay Group
Description
Service Improvement AnalystDepartment:
Customer Support
Employment Type:
Permanent - Full Time
Location:
Remote, UK
Description
Reporting to the Service Improvement Manager, and as part of a team of improvement analysts this position will take an active role in assisting and delivering against new products, integrations, partnerships and services.
The role will support a more structured and considered approach to group initiatives.Working closely with the Service Desks, this role will ensure that service solutions work well across the group and simplify the day-to-day delivery of service.
Key ResponsibilitiesImprove and maintain the service processes, systems and tools used to deliver business objectives, evidenced in the resultant KPIs.
Deliver service reports on schedule to relevant stakeholders/customers and ensure SLAs are achieved or surpassed.Support Service Desks by ensuring the available processes, tools and reports are consistent and aligned to the ITIL framework.
Continually improve customer perception of services provided, increasing CSAT scores across all service teams.Reduce customer reliance on service agents by adopting a knowledge-centred, self-service focus.
Implement and continually improve technical solutions to take advantage of new functionality or products that benefit the service teams, reducing service capacity increases and promoting customer self-service.
Skills, Knowledge and ExpertiseProven service desk experience, preferably in a software as a service industry.
The ability to identify, document and train new service requirements resulting from changes or initiatives.
Attention to detail and a 'right first time' mindset.
A proven record in delivering required KPIs and objectives through to completion.
An investigative mind with an analytical approach to data analysis.
A good understanding of service management platform technologies.
A good understanding of self-service / ticket deflection technologies.
The ability to engage with customers and colleagues at all levels, both internally and externally.
Excellent communication skills, both verbal and written.
A good working knowledge of school, authority, caterer and MAT processes and systems.
A desire to continually improve and develop knowledge and skills.
Ability to interpret data or requirements to create understandable and actionable information.
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