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Brynmenyn

    3rd Line Infrastructure Engineer in Brynmenyn - IntaPeople

    IntaPeople
    IntaPeople Brynmenyn, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Infrastructure Engineer

    Bridgend - 3 days p/week onsite in Bridgend - hybrid role

    £37-45k & £3.5k training allowance after 12 months

    Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .

    Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.

    Technologies They Use:

    • HPE server/SAN
    • Hyper-V & VMware
    • Windows Server/Desktop OS
    • MS/Office 365
    • Sophos suite
    • HPE/Aruba networking
    • Datto, Veeam, Acronis backups
    • Gamma Horizon VOIP
    • LAN & WAN technologies

    Key Duties:

    • Provide top-tier technical support
    • Maintain exceptional customer service
    • Adhere to service, security, and quality standards
    • Update/manage customer documentation

    Prerequisites:

    • 5 years' 3rd Tier IT helpdesk experience
    • Industry certifications (CompTIA A+, CCNA, etc.)
    • Extensive Windows & networking experience
    • Strong communication skills
    • Ability to work independently

    Preferred:

    • Managed Service Provider experience
    • CyberEssentials accreditation
    • Mitel telephony experience
    • Project installation experience

    Training & Development:

    • Microsoft & vendor-specific certifications provided
    • Opportunities to champion emerging technologies


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