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Liverpool

    Quality Management Lead H/F - Liverpool, United Kingdom - Keoghs

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    Description

    Job Description Job Title:
    Litigation Team Leader (Motor Claims)

    Salary:
    Competitive, based on experience

    Keoghs, a Davies Business is a leading, defendant motor claims firm specializing in all things Personal Injury. We pride ourselves on delivering exceptional service to our clients and achieving successful outcomes for our customers. As the Team Leader, you will manage a team of individuals handling litigated motor claims. You will be responsible for ensuring high performance within the team, overseeing technical aspects of claims, and driving efficiency.


    Team Management:
    ~ Monitor performance, provide feedback, and support professional development.
    ~ 121 performance reviews
    ~ Ensure compliance with legal procedures and best practices.
    Stay up-to-date with legal developments related to motor claims.
    Provide guidance on complex cases and legal strategies.
    Review files handled by team members to maintain quality standards.

    Act as first point of contact for client complaints

    knowledge of all stages of the litigated motor claims handling process
    orientated with a desire to help others as well as an ability to manage performance where required
    commercial awareness in understanding the market and industry
    in MS Office (word and excel in particular) and experience of using a Case Management system.

    Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service – after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex

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