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    Business and Administration Processes Manager - Worthing, United Kingdom - Sussex Community NHS Foundation Trust

    Sussex Community NHS Foundation Trust
    Sussex Community NHS Foundation Trust Worthing, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Our Talking Therapies Long Term Conditions team is seeking a dedicated and experienced Business and Administration Processes Manager. This role is crucial for the seamless operation of our expandingtalking therapies service. The successful candidate will support the Leadership Team, a clinical team of therapists, and an administrative team, ensuring the service runs efficiently both operationally and clinically.

    Our team operates across West Sussex, with main bases in Worthing and Horsham. The successful candidate's primary work base is negotiable but will require regular presence at both sites to maintain consistency and support across the team.

    If you are a dynamic individual with a passion for enhancing business and administrative processes in a healthcare setting, we would love to hear from you. Join our dedicated team and contribute to the impactful work of improving access to psychological therapies for those with long-term conditions.

    Main duties of the job

    The post holder will work closely with the Clinical Services Manager, Deputy Manager, Clinical Lead and Deputy Clinical Lead (Senior Managers), as well as being the main source of support for the Team. They will need to communicate on a regular basis with the clinical and administrative staff of West Sussex Talking Therapies Long Term Conditions as well as being required to liaise with staff and managers from other Talking Therapy teams, the Data Analyst, colleagues within Sussex Community NHS Trust including Human Resources, Recruitment, Purchasing and Finance. These discussions will include matters relating to service delivery, in particular activity data, HR/recruitment issues, financial issues as well as strategic planning for the service.

    About us

    We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of million providing essential medical, nursing, and therapeutic care to adults and children.

    Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

    We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

    Why work for us?

  • Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
  • Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
  • Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
  • Excellent training and development opportunities
  • Research opportunities
  • Cost-effective workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
  • Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • Access to a wide range of benefits and discounts for NHS staff
    • Job description

    Job responsibilities

    Key Responsibilities

    Business Support: Provide comprehensive business support to enhance the service's efficiency.

    Project Management: Offer project management support to ensure successful implementation of initiatives.

    Specialist Administrative Services: Deliver high-level administrative services to the entire team.

    Operational Management: Ensure the service is managed through effective systems, procedures, and processes.

    Team Management: Provide day-to-day and line management of the administrative team.

    Leadership Support: Support the Leadership Team with a variety of management functions.

    Skills and Attributes

    Enhanced IT Skills: Proficiency in IT systems to support business and administrative functions.

    Problem-Solving: A proactive approach to identifying and implementing solutions.

    Multi-Tasking: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively.

    Project and Change Management: Strong understanding and experience in project and change management principles.

    Communication: Excellent communication skills to liaise with different teams and ensure consistency across the service.

    Person Specification

    Qualifications

    Essential

  • Educated to degree level or ability to demonstrate work experience at graduate level

    • Desirable

  • Knowledge about HR processes (legislation around recruitment) as well as legislation around information governance and health and safety.
  • Evidence of continuing professional development

    • Experience

    Essential

  • Proven experience in management, organisation and delegation of admin staff in a busy office environment.
  • Good understanding and evidence of project and change management through development and implementation of administration and service procedures.
  • Proven experience in project management, organisation and advanced administrative skills including creation of complex databases and spreadsheets in a busy office environment.
  • Experience of working within a target driven or health service setting.
  • Experience of working on own initiative with evidence of having completed complex projects.

    • Desirable

  • Experience in management of recruitment and local HR issues.
  • Understanding and experience of budget management and procurement.

    • Skills & Knowledge

    Essential

  • Excellent communicator, using negotiating and listening skills to communicate with Trust staff at Organisational and service level, clinical and administrative team colleagues across Time To Talk, the wider health economy and members of the public. An ability to discuss sensitive issues with tact and discretion, and explain administration and operational procedures in a clear and concise way.
  • Experience of prioritising, multi-tasking and meeting deadlines.
  • An ability to discuss sensitive issues with tact and discretion and explain administration and operational procedures in a clear and concise way.
  • Excellent written communication skills and ability to proof read for accuracy.
  • Advanced keyboard and IT skills and a high level of accuracy in data analysis and the manipulation of data.
  • Ability to work autonomously and proactively.

    • Desirable

  • Knowledge of Trust and service governance policies, including recruitment, Health and Safety management and business continuity.
  • Knowledge and understanding of CQC requirements and ability to proactively manage this at service level.

    • Other requirements

    Essential

  • Excellent time management and organisational skills.
  • Ability to analyse complex information and prepare reports based upon findings.
  • There will be a requirement to travel to other Trust sites to attend meetings.
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