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    Support Assistant - Bristol, United Kingdom - The Riverside Group

    The Riverside Group
    The Riverside Group Bristol, United Kingdom

    2 weeks ago

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    Description
    Night Support Assistant


    Contract Type:
    Permanent

    00 per annum plus 10% Night Allowance
    Weekly nights including weekends and bank holidays
    The difference you will make as a Night Support Assistant

    The service is 24/7 and provides supported accommodation for vulnerable young people aged 16-25 who are at risk of homelessness.

    The service is OFSTED registered and requires a certain level of support to be delivered to the customers living here including training and development to help customers develop life skills to help transition into the community and live independently.

    As a Night Support Assistant, you will work collaboratively as part of a committed team to deliver an outstanding service.

    You will assist the support team in putting customers first and empowering them to achieve their goals and aspirations which will include a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

    For example, hold 121 sessions, engage with social workers, mental health services, and other relevant support service. Experience working with young people.
    Experience or willingness to learn about working with looked after children (LAC).

    An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs including personal experience of homelessness, rough sleeping, mental health issues or substance misuse.

    At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

    For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

    Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

    Competitive pay & generous pension
    ~28 days holidays plus bank holidays
    ~ Flexible working options available
    ~ Diversity and Inclusion at Riverside:
    At Riverside, we value diversity in all its forms.

    We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

    Assisting in the planning and delivery of a range of personalised support and move-on plans
    Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
    Assisting customers with day-to-day support and tenancy-related matters
    Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
    Signposting customers to appropriate external support services, such as food banks and other community resources
    Supporting customers to be 'tenancy ready', enabling successful move on
    Supporting customers to be financially independent through budgeting plans and maximising income.
    Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
    Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
    Assisting in the promotion of customer involvement and consultation

    Deliver a support service:
    Support the delivery of the referral process for new customers
    Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
    Clean and prepare customer rooms as appropriate
    Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
    Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
    Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
    Assist in collating and submitting information returns on funding, health & safety and performance
    Act as point of contact on the phone, reception and deal with a range of enquiries
    You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours

    Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g.

    health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
    Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
    Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
    Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
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