Charlotte Bowering

Events Administrator: Royal College of Psychiatrists (May 2021 – June 2023)

Worked directly with event manager, in a team of two, to drive virtual, in-person and hybrid conferences, courses and seminars from initial conception to execution.

• Managed time productively to successfully plan and produce over 80 events with competing deadlines, receiving excellent feedback: ‘Charlotte consistently works hard to deliver an excellent experience to all, both internally and externally, even in challenging times’ (Event Manager in End of Year Review, December 2022).
• Conceptualized and executed innovative event themes, consistently meeting committee requirements whilst increasing attendee engagement, receiving positive feedback ‘Very well organised conference with excellent presentations’ (Conference Attendee, May 2022).
• Creatively used content management system to increase website traffic, designed and implemented social media marketing campaigns, leading to increased attendance including increase of 26% for Liaison Conference 2022.
• Provided excellent customer service to delegates, speakers, exhibitors and committees, addressing inquiries promptly and effectively, resulting in high satisfaction ‘Your work ethos and clarity of communication, in my opinion, make you one of the best administrators in the College’ (Conference Attendee, April 2023).
• Established positive and productive relationships with suppliers, effectively coordinating resources and securing repeat business.
• After rigorous testing and evaluation of multiple new event platforms, proudly delivered College’s first ever hybrid event, completing over 12 hours of training courses and another 15 hours trial-and-error testing. Produced company-wide guidance document and provided training to team and other departments.

Demonstrated adaptability in response to technology failures, efficiently resolving issues to minimize disruption during events and maintain a positive attendee experience. Implemented contingency plans for future events and successfully campaigned for improved facilities.

Admin Assistant: NHS, Remote (Temp Role: October 2020 – May 2021)

Customer Service Coordinator: Millbrook Healthcare, Wellington (Temp Role: June 2020 – October 2020)

Warehouse Operative: Morrison’s Depot, Bridgwater (March 2020 – June 2020)

Warehouse Operative: Toolstation, Bridgwater(August 2019 – October 2019)

Front of House/Bar: Rubix Nightclub, Guildford (October 2018 – January 2019)

• Worked quickly and productively in a busy/noisy environment, reducing queuing and increasing customer satisfaction.
• Dealt with difficult customers in a calm and confident manner, maintaining great customer service and professionalism.

Management Team – Charity Tournament: Rubix Nightclub, Guildford (February 2018 – May 2018)

• Used market research to creatively develop event concept, design and marketing campaign, achieving event sell-out and raising over £500 for charity.
• Researched and evaluated suppliers ensuring the efficient allocation of resources, reducing costs and maximising profitability. Updated budgets accordingly.
• Organized and facilitated productive meetings, ensuring transparency in job roles, increasing accountability and reducing delays or confusion. Effectively communicated with team-members, navigating contrasting opinions and making well-informed final decisions.
• Successfully negotiated sponsorship deals, securing top sponsorship prize and establishing future relationship between venue and sponsor.
• Adjusted event programme when faced with last-minute cancellations, ensuring a seamless experience for attendees, resulting in a 90% attendee satisfaction rate.
• Recruited volunteers, delegating tasks effectively whilst maintaining vigilant oversight of activities, remaining attentive to detail and achieving efficient operations from set up to breakdown.

Live Event Production Team – Always the Sun Festival, Guildford (8th – 10th September 2017)

• Rotated between areas to provide support where needed, gained valuable experience in site-wide stewarding and festival operations. Received positive feedback: ‘Charlotte was very willing to take on whatever role we asked her to do and was at all times competent, confident and good humoured… was a real asset to the team’ (Steward Manager, October 2017).
• Demonstrated exceptional adaptability and composure in adverse weather conditions, remaining calm under pressure, effectively collaborating with team members to ensure the safety of attendees.

Management Team - Guildford Beer Festival, Guildford (January 2017 - June 2017)

• Led student-marketing campaign, creatively adapting marketing material and developing offerings to reach correct target audience, achieving peak student attendance. Received positive reference ‘Charlotte for me was a true asset and far exceeded my expectations… No given task was an issue…professionally found her work commitment first class’ (Operations Manager, June 2017).

Front of House/Bar: St Audrie’s Park Wedding Venue, West Quantoxhead (August 2015 – June 2019)

OTHER RELEVANT EXPERIENCE

Travelling: 

Dominican Republic (4 weeks volunteering in animal shelter with Worldpackers), Mexico, Belize, Guatemala, Costa Rica, Panama (June 2023 - September 2023)

Egypt (November 2019 - February 2020)

Thailand, Cambodia, Australia, New Zealand (January 2016 - May 2016)

• Managed time effectively within money and time constraints.
• Independence and social skills developed via solo travel, improving confidence and ability to make decisions.
• Increased understanding of, and appreciation for, different cultures, developed ability to communicate with people from diverse global backgrounds.
• Ability to act productively in high pressure circumstances, remaining flexible.

First Class Honours Degree in International Event Management from the University of Surrey. Modules include: 

• Live Event Production

• Event Project Management and Planning

• Managing Human Resources

• Marketing