- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Acting as an escalation point for Tier Clients within EMEA and performing regular service reviews to discuss service quality, client insights and inquiry efficiency analysis.
- Identifying opportunities for process improvement & influencing client behaviour to drive an improved client experience.
- Acting as a point of escalation for client service officers and support with training across the team.
- Provide day to day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.
- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payments product and life cycle
- Experience of presenting high impact data to clients both face to face and virtually.
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
- Fortune World's Most Admired Companies & Top for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, % score Corporate Equality Index
- , Disability: IN – % score
- Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
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Vice President, Client Service I - London, United Kingdom - THE BANK OF NEW YORK MELLON CORPORATION
Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.
We're seeking a future team member for the role of Client Service Manager to join our Treasury Services Client Servicing team in EMEA. This role can either be located in Manchester or London and is Hybrid.
In this role, you'll make an impact in the following ways:
To be successful in this role, we're seeking the following:
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
Vice President, Client Service I professionals in London
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Sama J
Data Entry
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Elisa Lombardozzi
Education Coordinator
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Himanshu Singh Tomar
Business Analytics Professional
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Peter Sage
Innovation, Strategy and Business Development
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Egli Petta
COVER LETTER
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Rucha Sathe
Senior Product Designer