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Specialist Customer Care Colleague - Manchester, United Kingdom - Barclays
Description
Specialist Customer Care Senior AgentLocation:
Manchester, 4 Piccadilly Place (5 Days onsite)
Duration: 3 months
Hours/week: 35 Hours Per Week
Monday - Friday - 9am-5pm or 8am-4pm
No prior banking knowledge required. Applicable from retail, hospitality, travel, or any customer-related industry. Barclays is seeking candidates with integrity, communication, and empathy.
To kick off your journey, the first three weeks will be dedicated to learning about Barclays, banking, and the role.
Overall Purpose of Role
A Specialist Customer Care colleague caters to the more complex needs of customers based on their specific circumstances.
Key Responsibilities:
- Provide top-notch customer service on behalf of Barclays to enhance customer satisfaction and positively impact NPS scores
- Take ownership of performance to contribute effectively to team goals. Actively seek learning opportunities for continuous growth. Complete mandatory training to keep knowledge current.
Regularly seek feedback and coaching from colleagues and leaders, commit to improvement actions, and share best practices within the team.
- Maintain high standards in task quality, ensuring accurate and timely solutions for customers- Engage with customers based on company values
- Ensure compliance with regulatory requirements and company standards at all times
- Identify and support vulnerable customers appropriately. Handle sensitive issues and messages efficiently
- Utilize internal systems correctly to maintain accurate customer records
Essential Skills/Basic Qualifications
- Experience in a customer-centric role
- Skill in building relationships, anticipating customer needs, and resolving issues effectively
- Ability to adapt to different customer scenarios, explain product offerings, and promote digital solutions
- Proficiency in using systems and tools to deliver superior customer outcomes
About Barclays
Barclays is a prominent British bank with diversified operations globally.
It encompasses consumer banking, payments operations, and a leading global corporate and investment bank, supported by a service company offering technology solutions across the Group.
Values
Barclays is guided by Respect, Integrity, Service, Excellence, and Stewardship.
These values underpin customer relationships, as well as performance evaluation and recognition of employees.
Success is not just about achievements but also about the approach.Diversity
Barclays promotes an inclusive culture where individuals from all backgrounds feel valued and contribute fully to the organization's vision and objectives.
'Onsite' roles involve four or five days of work weekly at the workplace, as per role and business requirements.
Your Benefits
As a contract employee of Randstad Sourceright, you'll enjoy a variety of financial and personal perks. These include pension plan enrollment (after 12 weeks) and holiday pay (after eight weeks).
Special holiday requests for significant life events can be accommodated during this period.
Access to an Employee Assistance Programme for support with personal or work-related issues. Also, discounts at various high street outlets and entertainment venues.
